topic Re: Unable to delete user from GUI in Network Security

Unable to delete user from GUI

amitkhadechamp — Fri, 27 May 2022 13:57:36 GMT

Hi Team,

we are getting below error while deleting the user from GUI.

Error : Error deleting user

Also i have tried to delete from CLI using below command

usertool.pl -D username

getting error " unable to delete the user while they are logged in "

I also tried to add the user in CLI using " useradd " command but getting error " useradd : group '1000' does not exist "

i surprised that that user only shown in GUI not CLI(/etc/passwd & /etc/shadow)

Device model : Firepower 7010

please suggest how i can proceed further to delete the user.

Re: Unable to delete user from GUI

amitkhadechamp — Fri, 27 May 2022 16:07:06 GMT

can anyone help for this

Re: Unable to delete user from GUI

Marius Gunnerud — Fri, 27 May 2022 21:16:11 GMT

Have you tried rebooting the device?

You will probably need to open a TAC case to get this sorted as most of the common troubleshooting tasks have already been performed.

Re: Unable to delete user from GUI

amitkhadechamp — Mon, 30 May 2022 10:31:38 GMT

Yes, device has rebooted but still issue same.

Re: Unable to delete user from GUI

Jitendra Kumar — Mon, 30 May 2022 10:48:53 GMT

please check if any policy are applied on the user that you are trying to delete. remove every policy from user and try..

Thanks,

Jitendra

Re: Unable to delete user from GUI

amitkhadechamp — Mon, 30 May 2022 11:25:35 GMT

There is no policy applied to that user.

Re: Unable to delete user from GUI

Jitendra Kumar — Mon, 30 May 2022 12:11:52 GMT

Please open Tac ticket let see if founded bug and tec provided any workaround for this.

Thanks.

Jitendra

Re: Unable to delete user from GUI

Marvin Rhoads — Mon, 30 May 2022 18:10:44 GMT

You could try to reboot into single user mode (interrupt boot process as if you were doing admin user password recovery) and then remove the user while in that mode.