topic Re: Unable to start ASDM - stuck on software update completed in Network Security

Unable to start ASDM - stuck on software update completed

ziqex — Fri, 17 Jun 2022 10:15:42 GMT

Hi,

I am unable to start asdm on one of the devices - stuck on software update completed

Cisco Adaptive Security Appliance Software Version 9.8(4) <context>
Device Manager Version 7.12(2)

asdm-openjre-7122.bin

The console shows the following:

Application Logging Started at Fri Jun 17 10:45:13 BST 2022
---------------------------------------------
Local Launcher Version = 1.9.0
Local Launcher Version Display = 1.9(0)
OK button clicked
Trying for ASDM Version file

Server Version = 7.12(2)
Server Launcher Version = 1.9.0, size = 880128 bytes
Launcher version checking is successful.
invoking SGZ Loader..

2022-06-17 10:46:01,121 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
0 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
2022-06-17 10:46:01,950 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
829 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
java.net.ConnectException: Connection refused: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:79)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1156)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(HttpsURLConnectionImpl.java:162)
at cm3.a(cm3.java:79)
at cm9.<init>(cm9.java:524)
at cm2.a(cm2.java:416)
at gk.ae(gk.java:833)
at gk.e(gk.java:745)
at gk.a(gk.java:517)
at com.cisco.pdm.PDMApplet.start(PDMApplet.java:141)
at com.cisco.nm.dice.loader.Loader$1.run(Unknown Source)
Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NullPointerException
at gk.ae(gk.java:841)
at gk.e(gk.java:745)
at gk.a(gk.java:517)
at com.cisco.pdm.PDMApplet.start(PDMApplet.java:141)
at com.cisco.nm.dice.loader.Loader$1.run(Unknown Source)

Please advise if you came across something similar

Thank you

Re: Unable to start ASDM - stuck on software update completed

balaji.bandi — Fri, 17 Jun 2022 10:34:44 GMT

2022-06-17 10:46:01,121 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
0 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
2022-06-17 10:46:01,950 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
829 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: cm9@18223ead
java.net.ConnectException: Connection refused: connect

May be worth checking below thread : ( also verify is the config intact after upgrade or anything changed ?)

https://community.cisco.com/t5/network-security/asdm-unable-to-reach-device/td-p/3939390

Re: Unable to start ASDM - stuck on software update completed

Mark Elsen — Fri, 17 Jun 2022 10:34:45 GMT

- FYI : https://bst.cisco.com/bugsearch/bug/CSCvd12493

Re: Unable to start ASDM - stuck on software update completed

ziqex — Fri, 17 Jun 2022 10:41:52 GMT

How can I check if my version is affected on the bug search it states version affected:

007.007(000.001)?

My Device Manager Version 7.12(2)

thanks

Re: Unable to start ASDM - stuck on software update completed

ziqex — Fri, 17 Jun 2022 10:45:40 GMT

The ASDM was working for 1-2 years, I recently try to access and was not able to.

it looks like asdm was not working for the last 4-5 months.

I've checked the config and don't see anything missing.

thanks

Re: Unable to start ASDM - stuck on software update completed

Mark Elsen — Fri, 17 Jun 2022 12:27:21 GMT

- Bug may then no longer be applicable to your case.

Re: Unable to start ASDM - stuck on software update completed

ziqex — Tue, 14 Feb 2023 14:06:30 GMT

I forgot to share fix to the issue with stuck on software update completed

After upgrading to release 7.19.1 of Device Manager all ASAs that were stuck on software update completed as loading asdm component without issues. Thank you.