topic Re: FMC fails to backup. CSM backup failed in Network Security

FMC fails to backup. CSM backup failed

akhon0001 — Fri, 30 Sep 2022 14:36:21 GMT

Hi, please help me to understand and find the reason.
Can't do a backup at all. CSM backup failed error appears in the GUI. After I checked the logs in /var/log/backup.log there are the following messages:

******************************************************* **********
Backup to '/var/tmp/backupaOOU' started at: [Fri Sep 30 12:53:04 2022]

Available Space in LINUX =177414132

mkdir /var/tmp/backupaOOU/0
mkdir /var/tmp/backupaOOU/0/vms
mkdir /var/tmp/backupaOOU/0/vms/database/
[Fri Sep 30 12:53:04 2022] Backing up database vms:[Fri Sep 30 12:53:04 2022] Adaptive Server Anywhere Command File Hiding Utility not used.
SQL Anywhere Command File Hiding Utility Version 17.0.10.5745
SQL Anywhere Backup Utility Version 17.0.10.5745
(749688 of estimated 749688 pages, 100% complete)
Database backup completed
[Fri Sep 30 12:53:18 2022] Adaptive Server Anywhere Command File Hiding Utility not used.
SQL Anywhere Command File Hiding Utility Version 17.0.10.5745
SQL Anywhere Validation Utility Version 17.0.10.5745
SQL error (-85) -- Communication error
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
VALIDATE DATABASE
5 errors reported
[Fri Sep 30 12:53:37 2022] Validation /var/tmp/backupaOOU/0/vms/database/vms.db failed.
SQL Anywhere Command File Hiding Utility Version 17.0.10.5745
SQL Anywhere Backup Utility Version 17.0.10.5745
(749691 of estimated 749691 pages, 100% complete)
Database backup completed
[Fri Sep 30 12:54:52 2022] Adaptive Server Anywhere Command File Hiding Utility not used.
SQL Anywhere Command File Hiding Utility Version 17.0.10.5745
SQL Anywhere Validation Utility Version 17.0.10.5745
SQL error (-85) -- Communication error
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
SQL error (-101) -- Not connected to a database
VALIDATE DATABASE
5 errors reported
[Fri Sep 30 12:55:12 2022] Validation /var/tmp/backupaOOU/0/vms/database/vms.db failed.
[Fri Sep 30 12:55:12 2022] Validation /var/tmp/backupaOOU/0/vms/database/vms.db failed.
[Fri Sep 30 12:55:12 2022] ERROR(1735): Database vms backup failed and . Check the log file for information.
[Fri Sep 30 12:55:12 2022] Backup failed: 2022/09/30 12:55:12
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

I found a similar article with ERROR(1735): Database vms backup failed and . Check the log file for information. ,
https://bst.cisco.com/bugsearch/bug/CSCvu23149
But SQL errors are different.

Re: FMC fails to backup. CSM backup failed

Mark Elsen — Sat, 01 Oct 2022 09:45:46 GMT

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu30052

Re: FMC fails to backup. CSM backup failed

akhon0001 — Mon, 03 Oct 2022 06:45:29 GMT

hello
The backup was performed locally in the /var/sf/backup/ folder, there is no remote storage.
I did not quite understand what FMC running on affected version and FMC backing up local or remote mean.
Can you please explain what this means?

Re: FMC fails to backup. CSM backup failed

RachelGomez161999 — Tue, 04 Oct 2022 05:53:56 GMT

Please go to the CLI of the device, become root and run this command:

Command: mysql -padmin sfsnort -e "select name,ip,uuid,role from EM_peers where role !=0"

This would list out all the peers, find the UUID and IP of the Chassis Mgr which you added wrongly. and then run this command:

remove_peer.pl <IP>

remove_peer.pl <~IP>

remove_peer.pl <uuid>

remove_peer.pl <~uuid>

This should fix the issue. Let me know how it goes.

Regards,

Rachel Gomez

Re: FMC fails to backup. CSM backup failed

akhon0001 — Wed, 05 Oct 2022 09:49:00 GMT

Thanks for the suggestion, but I haven't tried it yet. Tell me, can this command somehow affect the performance of the device? since the equipment is in production.
Thank you!

Re: FMC fails to backup. CSM backup failed

valentinrosic — Fri, 13 Jan 2023 16:47:54 GMT

Hello,

For me, restarting FMC helped.