topic FMC displaying "The server response was not understood. Please contact in Network Security

FMC displaying "The server response was not understood. Please contact

williams_t82 — Wed, 12 Oct 2022 14:49:01 GMT

FMC displaying "The server response was not understood. Please contact support." at the GUI login.

After an attempt to upgrade our backup FMC from 6.6.1 (build 91) to the latest 7.0.4-55, the GUI does not allow login and gives the "The server response was not understood. Please contact support." error. After running "pmtool status | grep gui" these are the results:

mysqld (system,gui,mysql) - Running 16750
monetdb (system,gui) - Running 16762
httpsd (system,gui) - Running 16766
sybase_arbiter (system,gui) - Waiting
vmsDbEngine (system,gui) - Down
ESS (system,gui) - Waiting
DCCSM (system,gui) - Down
Tomcat (system,gui) - Waiting
VmsBackendServer (system,gui) - Waiting
mojo_server (system,gui) - Running 29626
root@FMC02:/Volume/home/admin#

Trying to run a "pmtool EnableByID vmsDbEngine" and "pmtool EnableByID DCCSM" or reboot of the appliance does not work. Are there any instructions for restoring from a backup or correcting the issue?

Re: FMC displaying "The server response was not understood. Pleas

balaji.bandi — Wed, 12 Oct 2022 15:38:48 GMT

Looks some DB and other service still looking to come up.

2 Options, build another VM with 6.6.1 and restore if you have backup and try to upgrade again.

or contact TAC for assistance.

have you looking compute requirement for 7.0 ?

Re: FMC displaying "The server response was not understood. Pleas

williams_t82 — Wed, 12 Oct 2022 16:24:36 GMT

Yes I'm looking to upgrade to 7.0. This is also a physical appliance. Unfortunately, I didn't see any backups created to restore from. Awaiting TAC assistance also. Thanks.

root@FMC02:/Volume/home/admin# cd /var/sf/backup/
root@FMC02:/var/sf/backup# ls -la
total 8
drwxr-xr-x 2 www www 4096 Sep 16 2020 .
drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..
root@FMC02:/var/sf/backup#

root@FMC02:/Volume/home/admin# cd /var/sf/remote-backup
root@FMC02:/var/sf/remote-backup# ls -la
total 8
drwxr-xr-x 2 www www 4096 Sep 16 2020 .
drwxr-xr-x 80 root root 4096 Sep 12 18:36 ..
root@FMC02:/var/sf/remote-backup#