topic Re: FMC- The data correlator process exited 1 time(s). in Network Security

FMC- The data correlator process exited 1 time(s).

Bledian — Wed, 21 Sep 2022 07:41:12 GMT

Hello community,

Our client has 2x FTD 1120 with latest version 7.2.0.1-12 and also FMC with latest version 7.2.0.1-12. The FMC is integrated with ISE-PIC for user authentication.

We are facing some problems with filtering and FMC is showing this error: FMC- The data correlator process exited 1 time(s).

Also when we try to view logs we get this error at the event section: Unable to process this query. Please contact support.

Would the filtering problem be related with these two errors, and how to fix them?

Would appreciate any kind of help.

Best regards,

Re: FMC- The data correlator process exited 1 time(s).

Mark Elsen — Wed, 21 Sep 2022 08:50:33 GMT

- FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCve46036 and https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuy60302 , conditions reported may not match , you probably need to escalate (TAC)

Re: FMC- The data correlator process exited 1 time(s).

Bledian — Wed, 21 Sep 2022 09:05:33 GMT

Hi Marce,

Thank you for your reply, I will definitely get in touch with a TAC.

Best regards,

Re: FMC- The data correlator process exited 1 time(s).

ryan14 — Thu, 22 Sep 2022 14:56:02 GMT

If you do hear back, would appreciate any feedback they have. Thanks.

Re: FMC- The data correlator process exited 1 time(s).

Bledian — Thu, 29 Sep 2022 16:56:29 GMT

@ryan14 Today I had a session with a TAC, it was a database corruption on FMC, all the errors mentioned were fixed with one solution from cisco TAC.

Good luck.

Re: FMC- The data correlator process exited 1 time(s).

dpsw120 — Mon, 17 Oct 2022 12:06:40 GMT

Hey i got the same error, can you share the solution? thanks

Re: FMC- The data correlator process exited 1 time(s).

Bledian — Mon, 17 Oct 2022 12:38:48 GMT

@dpsw120 , there is nothing you can do by yourself, you need to open a ticket with a TAC and get solved, its a database error!