topic Re: Issue updating FMC Admin password in Network Security

Issue updating FMC Admin password

S891 — Fri, 02 Dec 2022 10:54:59 GMT

I am seeing the follwoing error message when I update the FMC admin account password.

"cisco fmc an error has occurred when updating user account information in the firmware for lights-out management access. see log files for more details about possible causes of the failure."

The lights-out management access option field is already checked and greyed out.

Does anyone know what could b ethe issue?

Re: Issue updating FMC Admin password

Marvin Rhoads — Fri, 02 Dec 2022 15:27:36 GMT

Did you follow the password strength guidelines here:

https://www.cisco.com/c/en/us/td/docs/security/firepower/70/configuration/guide/fpmc-config-guide-v70/user_accounts_fmc.html#Cisco_Concept.dita_d465aed9-e7f4-4741-a2c7-19cf3a625243

Re: Issue updating FMC Admin password

S891 — Fri, 02 Dec 2022 17:00:31 GMT

Hi Marvin,

Thanks for the reply. I am pretty sure the password is strong. I have vFMC. The password is 17 characters long. It fulfills all requirements. The 'Admin' account password is giving this error but I was able to update another account with the same password and this other account also has admin privileges.

Re: Issue updating FMC Admin password

Marvin Rhoads — Fri, 02 Dec 2022 17:21:21 GMT

Have you tried a less strong password with fewer characters - say 12 or so?

Re: Issue updating FMC Admin password

sean2316 — Fri, 26 Apr 2024 15:37:00 GMT

That actually solved my issue. Thanks for the hint. a 10-character password.