topic Re: FMC Deployment got stuck at 5% for almost 3 hours in Network Security

FMC Deployment got stuck at 5% for almost 3 hours

Herald Sison — Tue, 31 May 2022 09:22:42 GMT

Hi is there a safest way to remove this deployment on my FMC that got stuck for almost 3 hours already? i hope there is a safest way to do it without breaking any database or any network interruption since the FTD is being used by the whole company.

i have restarted the FMCv for 5x already but still it get stuck at 5% deployment and i even unplug the management cable to stop the deployment but still the same.

i am using FMC 7.0.1.1 and FTD 7.0.1.1 with ASA5508X

please help!

Re: FMC Deployment got stuck at 5% for almost 3 hours

balaji.bandi — Tue, 31 May 2022 09:28:45 GMT

if you have support raise an TAC case to easy for them undestand and safe fix.

if you like to try check below :

https://www.lammle.com/post/how-to-fix-a-stuck-cisco-firepower-ftd-deployment/

Re: FMC Deployment got stuck at 5% for almost 3 hours

Leo Laohoo — Tue, 31 May 2022 09:56:19 GMT

Raise a TAC Case.

I have heard some toe-curling stories about taking 2 days.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Herald Sison — Tue, 31 May 2022 16:30:31 GMT

Can we consider this a bug?

Re: FMC Deployment got stuck at 5% for almost 3 hours

balaji.bandi — Tue, 31 May 2022 16:56:29 GMT

not sure , may be bug, suggested to open a TAC case.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Leo Laohoo — Tue, 31 May 2022 23:11:34 GMT

@Herald Sison wrote:

Can we consider this a bug?

Not going to lie, it is a "feature".

I have heard of stories with the words "two days" were used.

Have a look at THIS thread. Similar issue.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Herald Sison — Wed, 01 Jun 2022 05:55:07 GMT

i have contacted TAC but it seems they are busy attending other concerns and they are not that proactive in emails so i just researched for solutions online and i bumped in to this blog and tried it then it worked well for me.

> expert admin@fmc01:~$ sudo su -

> root@fmc01:~# OmniQuery.pl -db mdb -e "select status,category,hex(uuid) from notification where status=7;"

> root@fmc01:~# OmniQuery.pl -db mdb -e 'delete from notification where uuid=unhex("bb0bba970b4c4423927b8f7d237edd0b");'

> OmniQuery.pl -db mdb -e "select status,category,hex(uuid) from notification where status=7;"

> root@fmc01:~# /etc/rc.d/init.d/console restart

https://dependencyhell.net/2021/fmc-task-stuck-deleting-broken-tasks-from-database

Re: FMC Deployment got stuck at 5% for almost 3 hours

ianwatts — Tue, 08 Nov 2022 17:01:37 GMT

Came to confirm the OmniQuery script to delete the task works. I received these results when running the delete:
Error: statement contains no result
Command returned no results.
Rerunning the select query then returned 0 rows (the former stuck deployment line was gone).

Just wanted to add the command response when deleting the affected task.. that the "error" is in fact not a problem..
My "new" deployment appears to be moving forward normally.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Herald Sison — Wed, 09 Nov 2022 02:57:41 GMT

this error also appeared on my end. I just disregarded the error but i made sure the stuck deployment was deleted so that i can deploy the pending changes on my FMC.

I am pretty sure you will get several stuck deployment like that in the future.

Re: FMC Deployment got stuck at 5% for almost 3 hours

akhon0001 — Tue, 27 Dec 2022 09:21:54 GMT

Hi all.
I have exactly the same problem, only after deleting the message, the deployment in the GUI continues, but when I re-check for the presence of the message, it is missing.

Tried to reboot both FMC and FTD. Nothing helps.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Marvin Rhoads — Tue, 27 Dec 2022 12:43:38 GMT

Clearing the message with OmniQuery does not clear actual the job that is in the background, only the FMC GUI notification of it.

Deleting the job requires a more advanced set of steps and should only be done with TAC guidance.

Re: FMC Deployment got stuck at 5% for almost 3 hours

Ciscouserz — Wed, 31 May 2023 09:37:50 GMT

This is the solution if there is no actual job started, deployment stuck at nomore than 5%, Progress <=5% .

Re: FMC Deployment got stuck at 5% for almost 3 hours

shariri — Sun, 19 May 2024 10:15:21 GMT

It's important to note that simply clearing the task will not likely resolve the issue. The FMC may encounter the same problem again. It's crucial to understand the deployment status. Although the deployment was successful, the GUI is displaying the wrong status or is completely unresponsive. It's important to identify the root cause of this deployment issue, and TAC should be able to recognize these reasons.

Re: FMC Deployment got stuck at 5% for almost 3 hours

jsolano.fusionet — Tue, 01 Apr 2025 19:16:35 GMT

Is it possible to apply the same workaround or something similar to a FDM?