topic Re: Cisco Smart Software Manager On-Prem (SSM On-Prem) Not working in Network Security

Cisco Smart Software Manager On-Prem (SSM On-Prem) Not working

christianstp1 — Sun, 15 Jan 2023 21:18:50 GMT

We have a Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) license server. This is used to license our ASAv firewalls. The application the application all of a sudden is not working. Its not listening on port 8443 which is used to for launching the WebUI will not start. The firewalls are unable to checkin for their licnese.

We have tried miltiple reboots with not success. This is preventing our firewalls from checking in for their license.

Any suggestions? Does Cisco support troubleshooting this product?

Any info would be helpful. Thanks

Cisco Smart Software Manager On-Prem (Cisco SSM On-Prem) not working

christianstp1 — Sun, 15 Jan 2023 21:38:17 GMT

We have tried miltiple reboots with not success. This is preventing our firewalls from checking in for their license.

Any suggestions? Does Cisco support troubleshooting this product?

Thanks

Re: Cisco Smart Software Manager On-Prem (SSM On-Prem) Not working

balaji.bandi — Sun, 15 Jan 2023 21:41:27 GMT

Are you able to SSH to CSSM

if so check is the port listening (post the output here) :

# netstat -ltnpd - to check post 8443 listening

#journalctl -f - check the logs

#df -h -check any space issue ?

#systemctl status netconsole.service

Re: Cisco Smart Software Manager On-Prem (SSM On-Prem) Not working

Marius Gunnerud — Mon, 16 Jan 2023 08:21:24 GMT

In addition to what @balaji.bandi has mentioned,

Have you verified that this traffic is not being dropped in a firewall?
Have you verified general connectivity from the ASAs have access to the SSM server?

Re: Cisco Smart Software Manager On-Prem (SSM On-Prem) Not working

alisha_rascon01 — Tue, 14 Mar 2023 07:15:19 GMT

Smart Software Manager On-Prem is an on-premises asset manager which works in conjunction with Cisco Smart
Software Manager.

https://www.cisco.com/web/software/286326948/161890/SSM_On-Prem_8_Release_Notes.pdf