topic Error: "Chassis operating state network module Power-problem" in Network Security

Error: "Chassis operating state network module Power-problem"

SegNetSantander — Tue, 14 Feb 2023 03:12:05 GMT

Hello team,

we have this error message on one of the appliances (Firepower 2140). I do not have enough information about what we can do in order to do some more deep analysis.

The network interfaces seem to be ok (link up).

The firepower have the version 7.1.0.1

Thanks in advance!

Re: Error: "Chassis operating state network module Power-problem&

Mark Elsen — Tue, 14 Feb 2023 08:08:30 GMT

- Connect to the firepower with : https://cway.cisco.com/cli/, at the top left press and or run 'System Diagnostics'

Re: Error: "Chassis operating state network module Power-problem&

balaji.bandi — Tue, 14 Feb 2023 08:56:42 GMT

check what is causing the issue : (do you have any SFP installed ?)

# show environment expand detail

- check other side where this is connected to the switch, do you see any errors?

Re: Error: "Chassis operating state network module Power-problem&

SegNetSantander — Tue, 14 Feb 2023 15:49:09 GMT

Thanks both for the answers!

I use this combination and I can view that one power supply have an energy issue.

connect fxos
show chassis enviroment expand

PSU 1:
Overall Status: Powered Off
Operability: Unknown
Power State: Off
Voltage Status: Unknown

thanks!

Re: Error: "Chassis operating state network module Power-problem&

balaji.bandi — Tue, 14 Feb 2023 16:15:48 GMT

now you know what to do, check the physical inspection and fix it.

hope that resolves the issue, if so feedback here what is the outcome