topic Re: Authorization Out of Complaince on Smart licensing page in Network Security

Authorization Out of Complaince on Smart licensing page

sv7 — Fri, 05 May 2023 05:13:57 GMT

Hi All,

Facing an Error of Authorization Out of Complaince on FTD Smart licensing page. Tried to Reauthorize but still error persists. Can anyone help me on this. PFA snapshot

Re: Authorization Out of Complaince on Smart licensing page

Mohammed al Baqari — Fri, 05 May 2023 05:30:39 GMT

Hi,

Go to the smart portal and check the last time it was connected to see if
it's actually not authorized or not connected at all. From there, you can
find the path forward, i.e. troubleshoot connectivity or find the reason
for authorization failure.

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Re: Authorization Out of Complaince on Smart licensing page

sv7 — Fri, 05 May 2023 06:24:02 GMT

Connection getting established but error still there. What could be the reason.

Re: Authorization Out of Complaince on Smart licensing page

Marvin Rhoads — Fri, 05 May 2023 07:34:28 GMT

What version is your FMC software?

Re: Authorization Out of Complaince on Smart licensing page

sv7 — Fri, 05 May 2023 07:45:13 GMT

i need to check. Is it any firmware dependency ?

Re: Authorization Out of Complaince on Smart licensing page

Marvin Rhoads — Fri, 05 May 2023 13:26:00 GMT

Yes, older 6.x versions may fail due to this field notice:

https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72103.html