topic Re: FTD 3105 upgrade failed in Network Security

FTD 3105 upgrade failed

peter.matuska1 — Thu, 24 Aug 2023 20:56:19 GMT

Hi,

after removing from FMC and connecting it back I get this error showing in FMC. Any help how to fix it without reimage?

thank you

1 Major Events
Code - F1325; Occurrence - 1; Time - 2023-07-10T21.23.34.799; Description - Device 1 Boot Status. upgrade failed

fw1# show system version
Version: 7.3.1-19
Startup-Vers: 7.3.1-19
MANAGER:
Boot Loader:
Firmware-Vers:
Rommon-Vers: 1.2.04
Fpga-Vers: 0.21.00
Fpga-Golden-Vers: 0.21.00
NpuFpga-Vers: 1280.8.00
TamFpga-Vers: 2.6.d
Power-Sequencer-Vers: 1.9
Firmware-Status: upgrade failed
SSD-Fw-Vers: jjjjj
SSD2-Fw-Vers: Unknown
NicFw-Vers: 8.55.35.0
Upgrade Status: Rommon Fail
Epm-Fpga-Version: UNKNOWN
Epm-Model:
System:
Running-Vers: 2.13(0.1022)
Platform-Vers: 2.13.0.1022
Package-Vers: 7.3.1-19
Startup-Vers: 2.13(0.1022)
NPU:
Running-Vers:
Platform-Vers:
Package-Vers:
Startup-Vers:
Service Manager:
Running-Vers: 2.13(0.1022)
Platform-Vers: 2.13.0.1022
Package-Vers: 7.3.1-19
Startup-Vers: 2.13(0.1022)
fw1# scope firmware

Re: FTD 3105 upgrade failed

Milos_Jovanovic — Fri, 25 Aug 2023 06:45:34 GMT

Hi @peter.matuska1,

I'm not sure you can do much here.Given that 7.3.1 is the first SW release for FPR3100 device, and that message state that Firmware upgrade failed, I would try with reimage first. If that doesn't help, most likely you are stuck with faulty HW, but you should open a TAC case to get confirmation.

Kind regards,

Milos

Re: FTD 3105 upgrade failed

peter.matuska1 — Fri, 25 Aug 2023 09:27:58 GMT

hi,

reimage didn't help. I have 2 boxes and there is the same issue on both of them.

so I believe TAC case is the way

Re: FTD 3105 upgrade failed

Milos_Jovanovic — Fri, 25 Aug 2023 09:37:56 GMT

Thanks for the update. Please share your experience, once you get some feedback from TAC.

Kind regards,

Milos

Re: FTD 3105 upgrade failed

peter.matuska1 — Mon, 09 Oct 2023 12:27:13 GMT

this helped:

Perform a Secure Erase