topic FPR 2110 upgrade failed in Network Security

FPR 2110 upgrade failed

KeithCarmon10459 — Thu, 16 Nov 2023 21:25:28 GMT

Cannot upgrade fpr-2110. Has anyone seen this?

Re: FPR 2110 upgrade failed

balaji.bandi — Thu, 16 Nov 2023 22:54:09 GMT

Make sure there is no deployments pending (when you upgrading the Devices)

Make sure wait for deployment or any updates pending to complete and proceed for Upgrade.

Re: FPR 2110 upgrade failed

KeithCarmon10459 — Thu, 16 Nov 2023 23:27:55 GMT

That's where I am stuck. There is a deployment pending that keeps failing. See attached screenshot.

Re: FPR 2110 upgrade failed

balaji.bandi — Thu, 16 Nov 2023 23:42:08 GMT

wait until that is finished and then upgrade.

Re: FPR 2110 upgrade failed

Marvin Rhoads — Fri, 17 Nov 2023 12:07:06 GMT

Is this device in production? I noticed that the VDB was not updated since 2018. That's not long after these devices were first introduced.

Re: FPR 2110 upgrade failed

KeithCarmon10459 — Fri, 17 Nov 2023 12:17:17 GMT

This device is in production.

Re: FPR 2110 upgrade failed

Marvin Rhoads — Fri, 17 Nov 2023 12:25:38 GMT

In that case, I would recommend opening a TAC case. To properly remove a pending failed update may require manipulation of the database from the cli expert mode, something that could destroy the device configuration if not done carefully and correctly.