topic Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing in Network Security

Upgrade to FMC 7.3 and got a health alert about Smart Licensing

andrew.butterworth — Fri, 02 Dec 2022 12:15:33 GMT

Just upgraded the Lab FMC from 7.2.1 to 7.3 and now have a Smart License Monitor alert. Specifically, it says 'Smart Agent is not registered with Smart Licensing Cloud'. If I look at the Smart License Status on the FMC, it says Authorized and Registered and the license status is green and 'in-compliance'. If I look on the Smart License portal, I can see an event from this morning saying 'connected and successfully renewed it's identity certificate.

Googling 'Smart Agent is not registered with Smart Licensing Cloud' doesn't return anything helpful so far.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

Marvin Rhoads — Fri, 02 Dec 2022 13:42:13 GMT

@andrew.butterworth I got the same thing in my lab.

For me, it cleared up once I de-registered and then re-registered with a token from the Smart Software Licensing portal (and then let the health monitor poller run a cycle).

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

andrew.butterworth — Fri, 02 Dec 2022 13:57:27 GMT

Thanks Martin. That seems to have done the trick.

Loopback interfaces.... How long have we been waiting for that?

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

networksi08690 — Wed, 18 Jan 2023 11:14:15 GMT

I confirm it works for me

I de-registered and then re-registered with a token from the Smart Software Licensing portal (and then let the health monitor poller run a cycle).

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

Karsten Iwen — Wed, 18 Jan 2023 12:18:48 GMT

Loopback interfaces.... How long have we been waiting for that?

and TLS1.3 for Remote Access VPNs!!!

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

dgriffin@shiroki-na.com — Mon, 20 Nov 2023 19:58:51 GMT

Worked for me also.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

jmeetze — Wed, 22 Nov 2023 15:26:23 GMT

I had the same issue except in my case, the error appeared after going from 7.2.5 to 7.2.5.1 on my FMC. After de-registering and re-registering my FMC with the Smart Licensing Cloud, the error cleared. Just remember to re-apply any licenses to your FTDs.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

praveenneti123 — Mon, 27 Nov 2023 14:29:43 GMT

Thank you. The above process fixes my issue.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

ethutchinson — Tue, 30 Jan 2024 21:13:05 GMT

I got the same error going from 7.2.5.to 7.2.5.1. How would I reapply the licenses?

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

Marvin Rhoads — Wed, 31 Jan 2024 03:41:05 GMT

@ethutchinson re-apply the licenses by going into device management and making sure the device details have the tick boxes for the in-use licenses selected.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

jmeetze — Wed, 31 Jan 2024 17:40:11 GMT

Well since my last post of de-registering my FMC and re-registering, the issue has come back. I didn't have an issue for about 2 months, then all of a sudden I'm having this error again. I currently have a case open with TAC, but it looks like we might be hitting a bug here as the workaround seems to only work for a few months. Anyone else on 7.2.5.1 having this issue?

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

ethutchinson — Wed, 31 Jan 2024 18:10:11 GMT

jmeetze,

I just upgraded to 7.2.5.1 as well and I was getting the same issue. To be honest I had TAC fix it for me. There is an acitve bug for this behavior https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf80163

Basically,I took a screenshot of my installed licenses, created and copied over a new token in Cisco Software Central for my FMC, Then I de-registered and then re-registered my FMC with Cisco software central, and reapplied my licenses.

Hope that helps

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

jmeetze — Wed, 31 Jan 2024 18:45:10 GMT

Thanks for the information. I see in the work around in that bug that it does state this is a temporary workaround and that the customer may encounter the issue again, which is my case, so it looks like you either have to upgrade to 7.4.1 or just de-register and re-register each time the error comes back.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

kerstin-534 — Wed, 13 Mar 2024 13:54:58 GMT

yes, I have this problem too with 7.2.5.1, deregistered and registered and problem came back

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

dBu — Tue, 02 Apr 2024 19:00:23 GMT

Hello,

I would be grateful for some handholding - for my (presumably significant) sins I am looking after our FTD, but network engineering is not my background. I am a bit scared to remove our business from the internet if I get this wrong...

When you write "de-register the device..." am I right in thinking that you mean this view here? (see attached screenshot if it does not appear inline).

Many thanks!
dBu

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

ethutchinson — Tue, 02 Apr 2024 19:47:25 GMT

dBu,

I was de-registering through the FMC. Click on the gear icon and go to Licenses, Smart Licenses. At the top you will notice the link to go to Cisco Smart Software Manager. Just besides this should be a red X that should let you De-Register. Before you do this make sure to create a new token in the Cisco Smart software manager. You will need this new token when you Register your FMC after De-registering.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

dBu — Tue, 02 Apr 2024 20:32:24 GMT

Thank you kindly for the swift reply!

I found it in the CDO. I am still a bit scared, but the flood of alerts is driving everyone crazy. So ... here goes nothing! :0)

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

Joey-Miranda — Tue, 30 Jul 2024 04:16:48 GMT

Based on cisco bug CSCwf80163, a re-register is a workaround that can address the issue temporarily and that may encounter it again at any time. Upgrading to a fixed version is the permanent solution which are 7.2.6; 7.2.7 and 7.4.1. Unfortunately I can only go to 7.2.x for now and was wondering if anybody already tried the current Cisco star version of 7.2.8 and whether this bug is fixed on that release.

Comment Update: I upgraded my FMC to the current Cisco star version of 7.2.8 and I can confirm that the bug is fixed permanently on this version release.

Re: Upgrade to FMC 7.3 and got a health alert about Smart Licensing

ethutchinson — Tue, 30 Jul 2024 11:40:06 GMT

I can also confirm upgrading to version 7.2.8. fixes this issue.