topic Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU in Network Security

Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GUI

mateusz-krysinski — Tue, 18 Jun 2024 13:57:31 GMT

Hello All,

I'm facing following issue, I've got Cisco Firewall ISA3000 v7.0.1 and I successfully assigned an IP address to the management interface by logging via console port. Later, while connected over the mgmt port I'm able to ping, also I can SSH into the device but I am unable to login to Firepower Device Manager GUI over https. The login webpage is showing up, I'm typing the same username and password and the red cross appears (the same username and password works for SSH connection).

Your help would be much appreciated.

Thanks!

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

MHM Cisco World — Tue, 18 Jun 2024 13:59:57 GMT

Try

Username:-Admin

Password:- Admin123

Try above to access via mgmt port

MHM

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Tue, 18 Jun 2024 14:05:23 GMT

Of course I tried, these were the default user/pass and worked for me when I first logged in (over console port), then I changed pass in CLI (as it forced me to do so) and assigned IP to the mgmt port.

Now I'm connected over mgmt port and using new password, it works for SSH connection but doesn't work for GUI over https. Web login page is showing up but red cross appears after I type user and password (the same which works for SSH connection)

Now

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

MHM Cisco World — Tue, 18 Jun 2024 14:10:08 GMT

did you config local mode ?
to access FPR via FTD GUI you need change the to local mode
MHM

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Tue, 18 Jun 2024 14:32:56 GMT

During initial configuration I set this:

Manage the device locally? (yes/no) [yes]: yes

Also I got following when I’m logged over SSH:

> configure manager local

Local manager already configured.

> configure network management-data-interface

Error: This command is not supported when FDM(On Box Management) is enabled

So seems that local Firepower Device Manager GUI is enabled. Webpage works, login page is showing up when I run https://<ip address> but when I try to login with the same credentials which work over SSH, it is not successful and red cross appears (attachment)

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Tue, 18 Jun 2024 14:33:34 GMT

During initial configuration I set this:

Manage the device locally? (yes/no) [yes]: yes

Also I got following when I’m logged over SSH:

> configure manager local

Local manager already configured.

> configure network management-data-interface

Error: This command is not supported when FDM(On Box Management) is enabled

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

Rob Ingram — Tue, 18 Jun 2024 15:11:07 GMT

@mateusz-krysinski the CLI (SSH) and Web GUI username and password is synced during initial configuration only, if you change the CLI password it is not synchronised with GUI admin password.

Use the old password that worked with the GUI before.

Alternatively you can reset the GUI password from the FTD CLI:

> expert
$ sudo su (Enter Password)
# usertool.pl -p 'admin NEWPASSWORD'

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Tue, 18 Jun 2024 15:40:15 GMT

GUI password was never working for me 😞
I tried the same credentials as I use for SSH and the default ones, always red cross appears when I try to login via GUI.
just tried your solution from above and unfortunately it didn't solve the issue as well 😞

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Tue, 18 Jun 2024 17:03:32 GMT

During initial configuration I set this:
Manage the device locally? (yes/no) [yes]: yes

Also I got following when I'm logged over SSH:
> configure manager local
Local manager already configured.
> configure network management-data-interface
Error: This command is not supported when FDM(On Box Management) is enabled

So seems that local Firepower Device Manager GUI is enabled. Webpage works, login page is showing up when I run https://<> address> but when I try to login with the same credentials which work over SSH, it is not successful and red cross appears (attachment)

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

mateusz-krysinski — Thu, 20 Jun 2024 14:00:50 GMT

issue solved, despite the fact that manager seemed to be enabled, it was necessary to delete it and manually enable again

> configure manager delete

> configure manager local

anyway, thank you all for your help !

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

MHM Cisco World — Thu, 20 Jun 2024 14:18:15 GMT

as I thought
thanks a lot for update me
have a nice summer

MHM

Re: Cannot login to Cisco Firewall ISA3000 Firepower Device Manager GU

JforJignesh — Tue, 27 May 2025 06:55:45 GMT

I also faced same issue, and I followed exactly same as you mentioned above about resetting Configure Manager (Delete and made it again local), it works..

Thanx...