topic Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl in Network Security

FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cloud

swscco001 — Fri, 19 Apr 2024 08:30:47 GMT

Hello everybody,

the customer has the FMC rel. 7.2.5.1 and the Health Monitor shows the error message
Smart License Monitor
Smart Agent is not registered with Smart Licensing Cloud
Smart License usage is out of compliance

this time for itself (see attached screen dump).

The FMC can ping tools.cisco.com:

root@firepower:/Volume/home/swsadmin# ping tools.cisco.com PING tools.cisco.com (72.163.4.38) 56(84) bytes of data. 64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=1 ttl=240 time=128 ms 64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=2 ttl=240 time=128 ms 64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=3 ttl=240 time=128 ms 64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=4 ttl=240 time=128 ms 64 bytes from tools1.cisco.com (72.163.4.38): icmp_seq=5 ttl=240 time=128 ms

What can I do to get rid of this error message?

Every hint is welcome!

Thanks a lot!

Bye
R.

Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl

Rob Ingram — Fri, 19 Apr 2024 08:36:05 GMT

@swscco001 refer to the troubleshooting guide - Use FMC and FTD Smart License Registration and Common Issues to Troubleshoot

Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl

Aref Alsouqi — Fri, 19 Apr 2024 09:05:43 GMT

Try this please:

1) Go into the FMC CLI into expert mode

2) Type "sudo su -" and type in the password

3) Issue the command "rm /etc/sf/gch/call_home_ca"

4) Issue the command "pmtool restartbyid sla"

5) Issue the command "pmtool restartbyid CloudAgent"

6) Wait a couple of minutes and check the registration again.

Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl

swscco001 — Fri, 19 Apr 2024 09:32:35 GMT

Hi Rob,

this document helped me a lot!

Thanks!

Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl

taherNet — Mon, 01 Jul 2024 08:20:07 GMT

Has anyone tried the solution provided by Aref?

Re: FMC 7.2.5.1: Smart Agent is not registered with Smart Licensing Cl

migbauti — Thu, 25 Jul 2024 00:37:23 GMT

I tried that with no luck. I have 7.4.0 (build 118). Will upgrade to 7.4.1 and share the outcomes