topic Re: Emergency Reset Appliance in Network Security

Emergency Reset Appliance

kz-support — Mon, 23 Dec 2024 17:55:07 GMT

Hello everybody!

A had a problem - Cisco FTD 4145 cluster experienced a failure on one chassis, which caused the application to reboot on its own.

Chassis log message
2024 Dec 14 07:42:02 FP-Primary %FPRM-2-ERROR: Power-cycle blade 1 due to blade not responding with CATERR.

Could you help me find the root cause of this problem.

Thank you in advance.

Re: Emergency Reset Appliance

Mark Elsen — Mon, 23 Dec 2024 18:48:58 GMT

- FYI https://www.cisco.com/en/US/docs/unified_computing/ucs/ts/Frame-Files-Converted-to-DITA--Do-Not-Use/TS_Server.html#wp1073945

Re: Emergency Reset Appliance

ccieexpert — Mon, 23 Dec 2024 19:27:18 GMT

hello

there is no details to help troubleshoot this issue. And even with more details, it will be very hard. These kind of issues will need a much deeper analysis with Cisco TAC to understand root cause. Please open a TAC case as they were better suited for such a complex issue.

Re: Emergency Reset Appliance

kz-support — Mon, 23 Dec 2024 19:37:00 GMT

I've read it, but didn't understand what does it mean, and to do next with this information?

Re: Emergency Reset Appliance

Mark Elsen — Mon, 23 Dec 2024 19:42:26 GMT

- To me , it looks like a fatal hardware problem , possibly CPU related , you need to contact TAC , the appliance may need a replacement (RMA),

Re: Emergency Reset Appliance

kz-support — Tue, 24 Dec 2024 08:05:17 GMT

Unfortunately we have no such contract to request TAC.

What in your opinion we have to change in FP - CPU or smth else?

Re: Emergency Reset Appliance

kz-support — Tue, 24 Dec 2024 08:31:43 GMT

and could I determine which of the two processors 22-core 2.1-GHz Intel Xeon 6152 needs to be replaced?

Re: Emergency Reset Appliance

ccieexpert — Tue, 24 Dec 2024 10:42:55 GMT

unless you work at Cisco, there is almost no way to understand what is going on.. unless you reverse engineer this whole thing.. is not easy to replace hardware It is usually a CPU complex.. it may not be a hardware issue if it only happened once... hard to say.. it is best if you see the problem to get TAC support even for a short amount - not sure the shortest interval.. but you really need Cisco support on this..