topic RE: Re: ASDM stop working after upgrading ASA. in Network Security

ASDM stop working after upgrading ASA.

loc.nguyen — Tue, 17 May 2022 16:32:08 GMT

Hi,

I have ASA Model : ASA 5525-X

I just upgraded to a new ASA version: asa9-12-4-39-smp-k8.bin

ASDM stop working, so I upgrade ASDM to asdm image disk0:/asdm-7131-101.bin as the compatibility request.

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html

I got the issue that can not authenticate.

I tried to set up ASDM o other laptop but it did not help.

Could you advise what I should do ?

Thanks

Loc

Re: ASDM stop working after upgrading ASA.

MHM Cisco World — Tue, 17 May 2022 17:05:28 GMT

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html

Re: ASDM stop working after upgrading ASA.

loc.nguyen — Tue, 17 May 2022 17:44:10 GMT

I already checked. It did not work even though the version is correct. Below is mine.

Re: ASDM stop working after upgrading ASA.

SinghRaminder — Tue, 17 May 2022 19:28:42 GMT

can you provide the output of below command from the CLI of the ASA

show asdm image

Re: ASDM stop working after upgrading ASA.

loc.nguyen — Wed, 18 May 2022 00:09:34 GMT

asa5520-fw/pri/act# show asdm image
Device Manager image file, disk0:/asdm-7131-101.bin

Re: ASDM stop working after upgrading ASA.

loc.nguyen — Wed, 18 May 2022 00:11:07 GMT

asa5520-fw/pri/act# show version

Cisco Adaptive Security Appliance Software Version 9.12(4)39
SSP Operating System Version 2.6(1.251)
Device Manager Version 7.13(1)

Compiled on Wed 02-Mar-22 14:16 GMT by builders
System image file is "disk0:/asa9-12-4-39-smp-k8.bin"
Config file at boot was "startup-config"

Re: ASDM stop working after upgrading ASA.

MHM Cisco World — Wed, 18 May 2022 00:34:21 GMT

point to check

ciscoasa# show flash <- do you see the ASDM image ?

ciscoasa# verify flash:/asdm-xxxx.bin <- check if the image is OK

ciscoasa# show adsm image <-check what image run now

If all above OK, change the PC the OLD ASDM file is save in director and java and may cause issue of connection.

Re: ASDM stop working after upgrading ASA.

Sheraz.Salim — Wed, 18 May 2022 00:44:37 GMT

you need to upload the file "asdm-openjre-7131-101.bin" I have tested mine with same image and with asdm-openjre-7131-101.bin. my unit is 5506-X and it worked fine.

Re: ASDM stop working after upgrading ASA.

Marvin Rhoads — Wed, 18 May 2022 19:02:57 GMT

I came across the same thing just recently.Everything was setup correctly, had been working for years etc. etc.

We found a reddit thread whereby someone found that changing to "no aaa authentication http console LOCAL" fixes it. Counter-intuitive but it worked for us.

I believe it's a bug but didn't take the time to open a TAC case on it to confirm.

https://www.reddit.com/r/Cisco/comments/u941ye/asdm_not_working_after_asaasdm_upgrade/i77t9of/

Re: ASDM stop working after upgrading ASA.

loc.nguyen — Wed, 18 May 2022 19:25:20 GMT

Yeah, it worked for me. I used that for about 10 ASA I had issue with, all worked. You made my day

Thank you very much.

Loc

Re: ASDM stop working after upgrading ASA.

dchristenson — Thu, 03 Nov 2022 16:06:00 GMT

In case someone else has this issue, since none of the above worked for me.
ASDM worked fine on all 6 of my ASAs for years.
After I upgraded from 7.12(1) to 7.18(1.152), it stopped working on my VPN pair only. The other 2 pairs were fine.
After digging I found this on that pair:
webvpn
enable INSIDE tls-only
enable OUTSIDE tls-only

We don't allow it internally anyways, so I disabled it and ASDM is now working:

# conf t
(config)# webvpn
(config-webvpn)# no enable INSIDE tls-only
WARNING: Disabling webvpn removes proxy-bypass settings.
Do not overwrite the configuration file if you want to keep existing proxy-bypass commands.
INFO: WebVPN and DTLS are disabled on 'INSIDE'.

Hope this helps someone else.

Re: ASDM stop working after upgrading ASA.

padekeye — Mon, 27 Jan 2025 15:38:01 GMT

vpn# show asdm image
Device Manager image file not set

That is the output and asdm is not working again

Re: ASDM stop working after upgrading ASA.

Marvin Rhoads — Mon, 27 Jan 2025 15:45:48 GMT

@padekeye you are replying to a 3 year old thread and providing no details of your hardware and software.

I suggest starting a new thread and providing more details.

https://community.cisco.com/t5/security-knowledge-base/how-to-ask-the-community-for-help/ta-p/3704356

Re: ASDM stop working after upgrading ASA.

padekeye — Mon, 27 Jan 2025 15:50:06 GMT

Hi Marvin, thanks for your suggestion. I am currently having issue with GUI via ASDM on my ASA and the google search keeps bringing to this page. Any suggestion for solution will be appreciated.

Re: ASDM stop working after upgrading ASA.

Marvin Rhoads — Wed, 29 Jan 2025 13:11:59 GMT

@padekeye

Did it work previously? If so, what changed since then?

What is your hardware and software version?

Is there any file like asdm.bin on your ASA's disk? (use "dir" command to check)

Re: ASDM stop working after upgrading ASA.

padekeye — Wed, 29 Jan 2025 15:06:57 GMT

ciscoasa# show flash <- do you see the ASDM image ?

ciscoasa# verify flash:/asdm-xxxx.bin <- check if the image is OK - Yes

ciscoasa# show adsm image <-check what image run now -
Device Manager image file not set

RE: Re: ASDM stop working after upgrading ASA.

padekeye — Wed, 29 Jan 2025 15:28:47 GMT

We only rebooted the ASA. And since then the ASDM stopped working.

Thank you very much,
Peter Adekeye
Wide Area Network Engineer | MIS
email: padekeye@dh.org
Phone:267-742-2378
[cid:image008.gif@01DA4959.0EBA0540]
Doylestown Health | 595 W State St. | Doylestown, PA 18901

From: Adekeye, Peter
Sent: Wednesday, January 29, 2025 9:53 AM
To: 'ciscosupport.prod|ad731141|ca07a1ff-c0ce-4b7c-9a07-3af284395dde@replybyemail.usw2.prod.hosted.lithcloud.com'
Subject: Re: ASDM stop working after upgrading ASA.

RE: Re: ASDM stop working after upgrading ASA.

Marvin Rhoads — Wed, 29 Jan 2025 16:44:42 GMT

Please add the line:

adsm image disk:asdm.bin

(Substitute your local asdm file location and name in place of the one I showed.)

RE: Re: ASDM stop working after upgrading ASA.

padekeye — Wed, 29 Jan 2025 16:58:47 GMT

Hi Marvin,

Thanks for the suggestion, the asdm image disk:asdm.bin worked. ASDM is now working on my the primary ASA firewall. Thank you.