topic FTD upgrade via FMC - device missing upgrade package in Network Security

FTD upgrade via FMC - device missing upgrade package

brettp — Tue, 25 Mar 2025 15:55:25 GMT

Hello! Has anyone with an FTD managed by FMC run into this issue? I am trying to upgrade the FTD os using the FMC wizard. When I go to push out the image file to the devices (2 devices as part of an HA pair) it seems to only push it out to one of the devices, or at least only recognizing it as going to one device, as such, I can not get passed this window. The window says “one or more units are missing the upgrade package.” If I reset the workflow and start again, the same thing happens. I have has a TAC case open for weeks now with no resolution. The TAC tech tells me both devices did indeed receive the upgrade image file, which he can see via CLI. The tech notes the upgrade can be done via CLI, but I am not happy with that solution because something is clearly awry somewhere. I would like to determine why FMC claims the one unit does not have the file. Has anyone seen this before or does anyone have any insight? Thanks!

Re: FTD upgrade via FMC - device missing upgrade package

nspasov — Wed, 26 Mar 2025 14:05:05 GMT

Can you share or unicast me your TAC case?

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Re: FTD upgrade via FMC - device missing upgrade package

brettp — Tue, 06 May 2025 15:59:48 GMT

My apologies, I just saw your response now. Anyway, we tried this about 20 times on multiple days -- and that is not exaggerating. We scheduled a window to try to troubleshoot and it magically, and unexpectedly worked as it should have, without making any changes.

Re: FTD upgrade via FMC - device missing upgrade package

nspasov — Tue, 06 May 2025 16:10:18 GMT

I fixed it for you 🙂 Joking aside, I am happy that your issue was resolved and thank you for taking the time to come back and update the thread. It is unfortunate that we do not know the root cause of the issue and how it got fixed on its own but the important thing is that the issue went away.

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