topic Re: Smart License lost after Powerfail / Reboot in Network Security

Smart License lost after Powerfail / Reboot

joachimj — Wed, 23 Apr 2025 23:33:36 GMT

FPR-2120
ASA Version 9.20(3)7 

We have 2 FPR-2120 active/passive failover.

Both systems had been registered with smart license about 2 years ago.
Multiple failover tests were successfull, last test 2 months ago.

Now we had switched off both ASA systems for some hours due to works in buildings power supply.

After powering on both ASA systems had lost their registration and the 3DES license was not active.
Due to missing 3DES VPN did not work!

I had to get a new token and re-register both systems.

Question: what might have happened and how can we avoid the problem next time?

Re: Smart License lost after Powerfail / Reboot

johnd2310 — Thu, 24 Apr 2025 04:34:21 GMT

Hi,

You could have experienced bug CSCwi76630

https://bst.cisco.com/quickview/bug/CSCwi76630

You might need to upgrade the code on your device

Thanks

John

Re: Smart License lost after Powerfail / Reboot

joachimj — Fri, 25 Apr 2025 22:13:32 GMT

Thanks!

In the bug document our version 9.20(3)7 is not noted, so i cannot see in which version it is solved.

So we have to wait for a further update of the document or to open a tac (what is not easy for us).

Joachim