topic Firewall Migration Tool not working in Network Security

Firewall Migration Tool not working

abdulaziz.doro — Thu, 03 Jul 2025 13:42:54 GMT

I want to migrate ASA 5515 to FTD2120, and I downloaded the Migration tools from Cisco version 7.7, but I have an issue as shown in the image below, after signing in using CCO, I tried with different computer same issue

Re: Firewall Migration Tool not working

Nishad — Thu, 03 Jul 2025 14:37:57 GMT

Hi @abdulaziz.doro, Are you using any proxy in your environment for internet connectivity, or are you in an air-gapped environment? If so, this SSO login might not work. You will need to raise a TAC case to obtain the offline version of the Firewall Migration Tool.

Re: Firewall Migration Tool not working

scottdanial1713 — Sun, 04 Jan 2026 15:19:36 GMT

This is a known issue with the ASA to FTD Migration Tool when it can’t properly authenticate or validate the CCO session.

Quick checks to resolve it:

Make sure you’re using a Cisco account with active Smart Licensing access.

Verify internet access and proxy settings (the tool often fails behind corporate proxies/firewalls).

Try running the tool as Administrator and disabling SSL inspection temporarily.

Confirm the FMC version matches the migration tool version (7.7 tool requires FMC 7.7).

If it still fails, download the tool again and clear any cached credentials.

If none of the above works, open a Cisco TAC case this issue is commonly server-side or account-related