topic Have you stopped the Cisco in Network Security

Cisco Security manager 4.14.0 authentication

Tue, 12 Mar 2019 09:44:14 GMT

Hello.

I have Cisco Security manager 4.14.0 installed on windows server. When i am trying to connect from security manager client, following error appears.

"The client cannot connect to the Authentication Service.

I can connect to the server via https and log in as admin succesfully.

Hi,

Spooster IT Services — Tue, 25 Jul 2017 19:23:15 GMT

Hi,

Following is the Cisco's document with detail steps to encounter this issue:-

http://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html

Rate if this is helpful...

Thanks for your reply. I

Wed, 26 Jul 2017 06:08:56 GMT

Thanks for your reply. I tried this but got error on this step

C:\>pdreg -r Apache -e "C:\PROGRA~2\CSCOpx\MDC\Apache\bin\Apache.exe" -f "-d C:\PROGRA~2\CSCOpx\MDC\Apache -D SSL" -d Tomcat
ERROR:save failed Add failed, record already exists., No such file or directory

Paths are correct i checked, after that i can regenerate ssl cert succefully but at the end problem stays the same

Have you stopped the Cisco

Spooster IT Services — Wed, 26 Jul 2017 13:40:12 GMT

Have you stopped the Cisco Security Manager Daemon Manager (CRMDmgtd) service, and wait for it to stop all of the dependent services first before entering the above commands?

Note:- It will take some time to stop all the dependent services and ensure that the Startup Type for all of the CSM services is set to Manual (except for the Cisco Security Manager Daemon Manager (CRMDmgtd) service, which should be set to Automatic).

yes everything was exactly as

Thu, 27 Jul 2017 05:32:35 GMT

yes everything was exactly as you described.

Re: Cisco Security manager 4.14.0 authentication

Hung2 — Thu, 20 Sep 2018 05:11:55 GMT

Did you resolve this issue? I had same issue, can not fix it.

Thanks.