topic You may have typed the serial in Network Security

issue Cisco asa5516 fpwr k8 Upgrade to k9 version

amalmichaelvj — Tue, 12 Mar 2019 08:47:32 GMT

Hello Team,

Some One kindly Provide help to my Cisco asa5516 fpwr k8 Upgrade to k9 version.

I Took the 3des/aes activation key from Cisco website...that is via....

Cisco Product Registration->get other licenses->ips crypto other->Seurity products->Cisco ASA 3DES/AES License ....And i provided Serial Number.

Got the email regarding key....

Key : 0121e5xx d4b27exx ac4369xx b8a098xx 842618xx

Tried to add key via command in ASA CLI

activation-key 0121e5xx d4b27exx ac4369xx b8a098xx 842618xx

But Not able to activate the key...

error message is ERROR: The requested activation key was not saved because it is not
valid for this system.

what might be my issue??

Kindly Support..

show version is shown below

Cisco Adaptive Security Appliance Software Version 9.6(1)
Device Manager Version 7.6(1)

Maximum Physical Interfaces : Unlimited perpetual
Maximum VLANs : 150 perpetual
Inside Hosts : Unlimited perpetual
Failover : Active/Active perpetual
Encryption-DES : Enabled perpetual
Encryption-3DES-AES : Disabled perpetual
Security Contexts : 2 perpetual
Carrier : Disabled perpetual
AnyConnect Premium Peers : 4 perpetual
AnyConnect Essentials : Disabled perpetual
Other VPN Peers : 300 perpetual
Total VPN Peers : 300 perpetual
AnyConnect for Mobile : Disabled perpetual
AnyConnect for Cisco VPN Phone : Disabled perpetual
Advanced Endpoint Assessment : Disabled perpetual
Shared License : Disabled perpetual
Total UC Proxy Sessions : 1000 perpetual
Botnet Traffic Filter : Disabled perpetual
Cluster : Enabled perpetual
Cluster Members : 2 perpetual
VPN Load Balancing : Enabled perpetual

You may have typed the serial

Marvin Rhoads — Tue, 17 Jan 2017 13:33:44 GMT

You may have typed the serial number incorrectly. Double check it (use "show inventory") and make sure it matches the serial number listed in the email you should have received from Cisco.

Dear Marvin,

amalmichaelvj — Wed, 18 Jan 2017 05:11:04 GMT

Dear Marvin,

Thanks for the Reply.

I have checked the serial number in show inventory and Cisco email.And I found Both are same.

if then What Might be issue?

Servie Contract is only under processing So noway to contact tac also....

ciscoasa# show inventory
Name: "Chassis", DESCR: "ASA 5516-X with FirePOWER services, 8GE, AC, DES"
PID: ASA5516 , VID: V02 , SN: JMX2036Y380

Name: "Storage Device 1", DESCR: "ASA 5516-X SSD"
PID: ASA5516-SSD , VID: N/A , SN: MSA203004J0

You have received this email because your email address was provided to Cisco Systems during the registration process for a Cisco ASA 5500 Series Adaptive Security Appliance activation key.  Please read this email carefully and forward it with any attachments to the proper system administrator if you are not the correct person.

Below, you will find the Activation Key for your Cisco Adaptive Security Appliance.

Serial #:  JMX2036Y380

You have received this email because your email address was provided to Cisco Systems during the registration process for a Cisco ASA 5500 Series Adaptive Security Appliance activation key.  Please read this email carefully and forward it with any attachments to the proper system administrator if you are not the correct person.

Below, you will find the Activation Key for your Cisco Adaptive Security Appliance.

Serial #:  JMX2036Y380

The only time I have seen

Marvin Rhoads — Wed, 18 Jan 2017 05:38:30 GMT

The only time I have seen this on a correctly created activation-key request (as you appear to have) is when Cisco sends two keys - one for 8.2 and earlier and one for 8.3+ - in the same email. If you use the wrong one, you will get that result.

Otherwise, you will need to ask the TAC and/or licensing team to resolve once your Smartnet is active.

Dear Marvin,

amalmichaelvj — Wed, 18 Jan 2017 05:53:33 GMT

Dear Marvin,

I resolved the issue.

I found that serial number is different in show version.Created key via that serial number.thus resolved the issue..

now 3des/aes I enabled...

thanks for support 🙂