topic Rolling back to Java 8u51 in Network Security

ASDM unable to load the firewall configuration

bal09 — Tue, 12 Mar 2019 06:36:51 GMT

I am trying to login using asdm and i keep getting the error ASDM unable to load the firewall configuration.

The firewall is running ASA version 9.5(1) and the ASDM version is 7.5(1).

Java version installed is java 8 update 60 I was on windows 7 but now moved to windows 10 so not really sure what could be the issue.

I can however access on a mac fine but need this to be working on windows 10 any help appreciated?

Hi,What is the Java version

Rishabh Seth — Thu, 17 Sep 2015 09:36:40 GMT

Hi,

What is the Java version on your windows 10. Try upgrading to latest java version and test the ASDM.

Thanks,

R.Seth

The version of java that is

bal09 — Thu, 17 Sep 2015 10:08:53 GMT

The version of java that is currently in use is the latest version java 8 update 60.

Tried again and no luck it is still not working. It will only allow me to monitor the configuration tab is greyed out.

The correct answer has not been given how can i change the post to reflect this?

Hi,The user with which you

Rishabh Seth — Thu, 17 Sep 2015 11:12:06 GMT

Hi,

The user with which you are trying to access the ASDM, does it have some restricted access or it is has admin access.

Thanks,

R.Seth

the user has full access and

bal09 — Thu, 17 Sep 2015 11:37:15 GMT

the user has full access and nothing has changed apart from windows 10 and asdm 7.51

Hi,Please refer the following

Rishabh Seth — Thu, 17 Sep 2015 11:40:59 GMT

Hi,

Please refer the following link for compatibility,

http://www.cisco.com/c/en/us/td/docs/security/asdm/7_5/release/notes/rn75.html

In case you are facing issue even after configuring all the required parameters, then it would be good if you open a case with TAC and work on the issue.

Thanks,

R.Seth

I have completed everything

bal09 — Thu, 17 Sep 2015 14:59:49 GMT

I have completed everything as per the release notes on 3 different machines running windows 10 and the same issue with each of them.

I will try on a windows 7 machine and see if that improves the issue.

But clearly there is some issue as more people will want to use windows 10 in the future

Hi, If the issue is seen even

Rishabh Seth — Thu, 17 Sep 2015 16:22:43 GMT

Hi,

If the issue is seen even after correct configuration then, you should reach out to TAC and get their help to resolve this issue.

Hope it helps!!

The issue is still there and

bal09 — Fri, 18 Sep 2015 08:13:52 GMT

The issue is still there and I cannot seem to raise a TAC.

This question has not been answered correctly

Refer following link:http:/

Rishabh Seth — Fri, 18 Sep 2015 09:17:44 GMT

Refer following link:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

So i have found ASA 9.5(1)

bal09 — Fri, 18 Sep 2015 21:49:50 GMT

So i have found ASA 9.5(1) and ASDM 7.5(1) - Windows 10 will not work with these versions however windows 7 works fine.

Hi,I tried the ASDM 751 and

Rishabh Seth — Sat, 19 Sep 2015 07:26:23 GMT

Hi,

I tried the ASDM 751 and ASA 951 on Windows 10 with Java update : Version 8 update 60 and i did not face any issue in launching the ASDM.

Probably there is some configuration present on your device due to which the ASDM is failing to launch on your device.

You can share your config or you can directly reach out to TAC for this issue.

Thanks,

R Seth

Hi,I have the same issue with

Georgios Baxevanis — Sun, 20 Sep 2015 18:37:11 GMT

Hi,

I have the same issue with the latest Java and ASDM - I did a bit of trouble shooting as well and found that the client loads fine as well - This only when the SFR module is unreachable or bypassing the SFR Load.

If you try load the ASDM with SFR then the configuration fails to load, and the ASDM becomes unusable.

Please help with this!

Regards,

George

Hi George,Thank you for the

Rishabh Seth — Mon, 21 Sep 2015 02:37:43 GMT

Hi George,

Thank you for the update.

I just want to understand what do you mean by

"This only when the SFR module is unreachable or bypassing the SFR Load"

Were you able to load asdm after bypassing sfr?

I tried accessing ASDM with SFR module (version 5.4) and I did not face any issue.

I think there might be some configuration which is causing issue in your setup, either you can share your config or

open a TAC case to get the issue resolved.

Thanks,

R.Seth

Hi Seth,I am saying if I

Georgios Baxevanis — Mon, 21 Sep 2015 08:05:32 GMT

Hi Seth,

I am saying if I unplug the management port on the ASA5506X and load the ASDM client - then it loads fine without loading the Source Fire config.

As soon as I load it with the management plugged in and the ASDM tries to build the tools for Firepower then it fails. (Please see the attachment)

I don't think it is a configuration issue - it was working fine. I am on another site and now have the same issue with the device here as well. So I think it has something to do with the Java or Windows 10 update. It works fine on Windows server and windows 7 and 8.

Are you sure it is working on your system - have you got a 5506x device?

MEAT-ASA-01# show module sfr details
Getting details from the Service Module, please wait...

Card Type: FirePOWER Services Software Module
Model: ASA5506
Hardware version: N/A
Serial Number: JA#########
Firmware version: N/A
Software version: 5.4.1-211
MAC Address Range: a46c.######### to a46c.#######
App. name: ASA FirePOWER
App. Status: Up
App. Status Desc: Normal Operation
App. version: 5.4.1-211
Data Plane Status: Up
Console session: Ready
Status: Up
DC addr: No DC Configured
Mgmt IP addr: 192.168######
Mgmt Network mask: 255.255.255.0
Mgmt Gateway: 192.168######
Mgmt web ports: 443
Mgmt TLS enabled: true
MEAT-ASA-01#

Regards,

George

I want to also confirm,

Shannon Sutter — Wed, 23 Sep 2015 15:51:02 GMT

I want to also confirm, Windows 10 and ASDM with FirePower configured on ASA5506-X (with FirePower interface UP) gives the above error.

If the FirePower interface is disconnected or Down, ASDM continues to run.

A workaround is to use Windows 7 in my case.

HI all,I have the same

kennintong — Wed, 23 Sep 2015 16:57:07 GMT

HI all,

I have the same problem working on Windows 7 and Java 8.60. I'm running ASA 9.4(1) and ASDM 7.4(3) on a ASA5506-X

Some days ago it worked fine.

ASA5506-X, ASA 9.5(1) and

Erkka Samsten — Thu, 24 Sep 2015 11:44:11 GMT

ASA5506-X, ASA 9.5(1) and ASDM 7.5(1) here with Windows 10 and Java 8 Update 6, same problem. Identity certificate is in place, and I can access ASDM via another computer with Windows 8.1 & Java 8 Update 45 (both ASDM Launcher & Web Start)

Noticed that when opening Java Console, there is an error line mentioning supported operating system: "Caused by: com.teamdev.jxbrowser.chromium.internal.EnvironmentException: Unsupported operating system. Supported OS: Windows XP (SP2), 7, 8, Vista, 2003 (SP1), 2008, 2012, Mac OS X & Linux. Current OS: Windows 10"

This is consitent with the current release notes, where they not list Windows 10 as supported OS for ASDM, currently.

R.Seth as you seem to be the

bal09 — Tue, 29 Sep 2015 12:55:04 GMT

R.Seth as you seem to be the only one that seems to have this working would you like to share you system setup outputs from the java log and rest to see what the differences are which other users on windows 10 are experiencing

Hi, I tried the setup with

Rishabh Seth — Tue, 29 Sep 2015 13:35:03 GMT

Hi,

I tried the setup with sfr running on ASA5500-x device and not on 5506 device.

So i am not sure if there is any change in the behaviour in terms of ASDM operation.

I will try to look into this.

Thanks,

R.Seth.