topic Thanks a lot! in Network Security

how to raise a support case?

darkdesire.cisco — Tue, 12 Mar 2019 04:40:59 GMT

Guys,

may be this is a silly question. I want to raise support TAC case with cisco for one of my clients firewall issue.

can anyone please help me with how to raise a case? also i want to know how do i check if my firewall can get support from them or not?

Thanks!

Leo Laohoo — Wed, 27 Aug 2014 01:26:01 GMT

Send an email to tac@cisco.com. In the email specify the following:

1. Your name;

2. Your CCO login;

3. Serial Number of appliance;

4. Brief description of problem with "sh tech-support" attached.

johnlloyd_13 — Wed, 27 Aug 2014 05:31:28 GMT

hi,

what's your ASA platform?

the 5500-X series uses the chassis' serial number for smartnet, which is used for opening a Cisco TAC case.

refer to useful link below:

http://ccnpsecuritywannabe.blogspot.com/2014/07/asa-5500-x-firewall-serial-numbers.html

besides emailing TAC, you could raise a TAC case via Cisco.com. just click on "+New Case."

you could search either by appliance serial number or smartnet contract number:

https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=support_mm

darkdesire.cisco — Wed, 27 Aug 2014 05:42:36 GMT

Thanks a lot!

Phyu Phyu Than — Thu, 01 Feb 2018 09:58:18 GMT

Dear Sir,

I'm Phyu Phyu Than .Can I have Question ?

Cisco Account-CSCO13201034

Reg ID-322901239

Gmail-phyuphyuthan777@gmail.com

Exam Date -21.9.2017

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Regard

Phyu Phyu Than .