ERROR ASDM

Fabricio Oliveira — Mon, 12 Aug 2019 15:14:50 GMT

Hi guys

I have a problem with my ASDM when trying to connect with my ASA 5585.

Sometime this ERROR is sometimes timed out and another time is unable to read the configuration.

This problem started in last week. I have two similar ASA, but the ERRO is only in one.

I did the java update and downgrade and error to be continue

Could anyone help

Re: ERROR ASDM

balaji.bandi — Mon, 12 Aug 2019 15:40:42 GMT

Can you send us screenshot of the error, post the ASA version of code running on this FW.

Re: ERROR ASDM

Fabricio Oliveira — Mon, 12 Aug 2019 16:58:50 GMT

Re: ERROR ASDM

Fabricio Oliveira — Mon, 12 Aug 2019 17:02:57 GMT

Sorry,

Cisco Adaptive Security Appliance Software Version 9.1(3)
Device Manager Version 7.1(1)52

Compiled on Mon 16-Sep-13 16:07 PDT by builders
System image file is "disk0:/asa913-smp-k8.bin"
Config file at boot was "startup-config"

FWINPE up 2 days 6 hours

Hardware: ASA5585-SSP-20, 12288 MB RAM, CPU Xeon 5500 series 2133 MHz, 1 CPU (8 cores)
Internal ATA Compact Flash, 2048MB
BIOS Flash M25P32 @ 0x0, 4096KB

Encryption hardware device : Cisco ASA-5585 on-board accelerator (revision 0x1)
Boot microcode : CNPx-MC-BOOT-2.00
SSL/IKE microcode : CNPx-MC-SSL-PLUS-T020
IPSec microcode : CNPx-MC-IPSEC-MAIN-0026
Number of accelerators: 2

Programmable device : Cisco CPLD revision 0x8

0: Int: Internal-Data0/0 : address is 0000.0001.0001, irq 5
2: Int: Internal-Data0/1 : address is 0000.0001.0002, irq 10
5: Ext: Management0/0 : address is 10f3.11ad.baf0, irq 10
6: Ext: Management0/1 : address is 10f3.11ad.baf1, irq 5
28: Ext: GigabitEthernet0/0 : address is 10f3.11ad.baf2, irq 255
29: Ext: GigabitEthernet0/1 : address is 10f3.11ad.baf3, irq 255
30: Ext: GigabitEthernet0/2 : address is 10f3.11ad.baf4, irq 255
31: Ext: GigabitEthernet0/3 : address is 10f3.11ad.baf5, irq 255
32: Ext: GigabitEthernet0/4 : address is 10f3.11ad.baf6, irq 255
33: Ext: GigabitEthernet0/5 : address is 10f3.11ad.baf7, irq 255
34: Ext: GigabitEthernet0/6 : address is 10f3.11ad.baf8, irq 255
35: Ext: GigabitEthernet0/7 : address is 10f3.11ad.baf9, irq 255
36: Ext: TenGigabitEthernet0/8: address is 10f3.11ad.bafa, irq 255
37: Ext: TenGigabitEthernet0/9: address is 10f3.11ad.bafb, irq 255
38: Int: Internal-Data0/2 : address is 0000.0100.0027, irq 255
39: Int: Internal-Data0/3 : address is 0000.0100.0028, irq 255
40: Int: Internal-Data0/4 : address is 0000.0100.0029, irq 255
41: Int: Internal-Data0/5 : address is 0000.0100.002a, irq 255
42: Int: Internal-Data0/6 : address is 0000.0100.002b, irq 255
43: Int: Internal-Data0/7 : address is 0000.0100.002c, irq 255
44: Int: Internal-Data0/8 : address is 0000.0100.002d, irq 255
45: Int: Internal-Data0/9 : address is 0000.0100.002e, irq 255
46: Ext: GigabitEthernet1/0 : address is bc16.65b6.b936, irq 255
47: Ext: GigabitEthernet1/1 : address is bc16.65b6.b937, irq 255
48: Ext: GigabitEthernet1/2 : address is bc16.65b6.b938, irq 255
49: Ext: GigabitEthernet1/3 : address is bc16.65b6.b939, irq 255
50: Ext: GigabitEthernet1/4 : address is bc16.65b6.b93a, irq 255
51: Ext: GigabitEthernet1/5 : address is bc16.65b6.b93b, irq 255
52: Ext: GigabitEthernet1/6 : address is bc16.65b6.b93c, irq 255
53: Ext: GigabitEthernet1/7 : address is bc16.65b6.b93d, irq 255
54: Ext: TenGigabitEthernet1/8: address is bc16.65b6.b93e, irq 255
55: Ext: TenGigabitEthernet1/9: address is bc16.65b6.b93f, irq 255
56: Int: Internal-Data1/0 : address is 0100.0100.0039, irq 255
57: Int: Internal-Data1/1 : address is 0100.0100.003a, irq 255
58: Int: Internal-Data1/2 : address is 0100.0100.003b, irq 255
59: Int: Internal-Data1/3 : address is 0100.0100.003c, irq 255
60: Int: Internal-Data1/4 : address is 0100.0100.003d, irq 255
61: Int: Internal-Data1/5 : address is 0100.0100.003e, irq 255
62: Int: Internal-Data1/6 : address is 0100.0100.003f, irq 255
63: Int: Internal-Data1/7 : address is 0100.0100.0040, irq 255

Licensed features for this platform:
Maximum Physical Interfaces : Unlimited perpetual
Maximum VLANs : 1024 perpetual
Inside Hosts : Unlimited perpetual
Failover : Active/Active perpetual
Encryption-DES : Enabled perpetual
Encryption-3DES-AES : Enabled perpetual
Security Contexts : 2 perpetual
GTP/GPRS : Disabled perpetual
AnyConnect Premium Peers : 2 perpetual
AnyConnect Essentials : 10000 perpetual
Other VPN Peers : 10000 perpetual
Total VPN Peers : 10000 perpetual
Shared License : Disabled perpetual
AnyConnect for Mobile : Enabled perpetual
AnyConnect for Cisco VPN Phone : Enabled perpetual
Advanced Endpoint Assessment : Disabled perpetual
UC Phone Proxy Sessions : 2 perpetual
Total UC Proxy Sessions : 2 perpetual
Botnet Traffic Filter : Disabled perpetual
Intercompany Media Engine : Disabled perpetual
10GE I/O : Enabled perpetual
Cluster : Disabled perpetual

This platform has an ASA5585-SSP-20 VPN Premium license.

Serial Number: JAD171903S9
Running Permanent Activation Key: 0x463ac06a 0x54d1fdde 0x31d12178 0xd484947c 0x4125ee83
Configuration register is 0x1
Configuration last modified by fabricio at 11:22:46.228 BRT Mon Aug 12 2019

Re: ERROR ASDM

Marius Gunnerud — Mon, 12 Aug 2019 18:33:33 GMT

I suggest that your first step is to upgrade the ASDM version, as the supported version for 9.3(1) is 7.1(4) or higher.

https://www.cisco.com/c/en/us/td/docs/security/asa/compatibility/asamatrx.html#id_59421

After doing this, test and let us know the result.

Re: ERROR ASDM

balaji.bandi — Mon, 12 Aug 2019 18:51:39 GMT

here is matrix support for your ASA, upgrade ASDM.

ASA : 9.1(3)

ASDM : 7.1(4)+

make sure you have done basic setup for ASDM

http server enable
http x.x.x.x 255.255.255.0 INSIDE   <<-- replace the IP as per your setup
username bbandi password TESTME privilege 15   <-- replace the username as per requirement.

try https://x.x.x.x
once it working then try intiate the ASDM

Re: ERROR ASDM

Fabricio Oliveira — Tue, 13 Aug 2019 11:46:21 GMT

Hi ,

I tried to update my ASDM, but I don't have a smartnet capable of it.

Fabrício

Re: ERROR ASDM

balaji.bandi — Tue, 13 Aug 2019 15:28:56 GMT

You need to have cisco contract to download latest any ASA code, contact local partner who can able to download for you.

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