ASDM 7.1 fails to start on MacOS

olivier.vigneresse — Tue, 12 Mar 2019 00:57:12 GMT

Hi,

I have an ASA-5505 which I have been managing using ASDM from a PC and a Mac.

I just happens that the Mac has not been used in a little while and when I tried to use ASDM on it, it fails.

I've had a trawl through various posts and release notes (after updating various components in the process, incl Java with all the diabling/security updates of late) but am still having the problem and this is where I'm at:

- the ASA runs v8.4(2) and ASDM 7.1(1)52

- release notes state that ASDM 7.1 should work on Java 7 on Windows 7 and MacOS 10.7

- ASDM starts fine on my Windows 7 PC running Java 1.7.0_13

- I am also running Java 1.7.0_13 on MacOS 10.7.5

- on MacOS, ASDM starts, asks for credentials, download/refreshes the cached app... and then crashes with the following exception message:

Java Web Start 10.13.2.20

Using JRE version 1.7.0_13-b20 Java HotSpot(TM) 64-Bit Server VM

User home directory = /Users/[myusername]

----------------------------------------------------

c: clear console window

f: finalize objects on finalization queue

g: garbage collect

h: display this help message

m: print memory usage

o: trigger logging

p: reload proxy configuration

q: hide console

r: reload policy configuration

s: dump system and deployment properties

t: dump thread list

v: dump thread stack

0-5: set trace level to <n>

----------------------------------------------------

CacheEntry[https://192.168.1.1/admin/public/asdm.jnlp]: updateAvailable=false,lastModified=Mon Dec 17 19:55:35 GMT 2012,length=-1

Match: beginTraversal

Match: digest selected JREDesc: JREDesc[version 1.6+, heap=67108864-536870912, args=-XX:MaxNewSize=1024k, href=null, sel=false, null, null], JREInfo: JREInfo for index 0:

platform is: 1.7

product is: 1.7.0_13

location is: http://java.sun.com/products/autodl/j2se

path is: /Library/Internet Plug-ins/JavaAppletPlugin.plugin/Contents/Home/bin/java

args is: null

native platform is: Mac OS X, x86_64 [ x86_64, 64bit ]

JavaFX runtime is: JavaFX 2.2.5 found at /Library/Internet Plug-ins/JavaAppletPlugin.plugin/Contents/Home/

enabled is: true

registered is: true

system is: true

Match: selecting maxHeap: 536870912

Match: selecting InitHeap: 67108864

Match: digesting vmargs: -XX:MaxNewSize=1024k

Match: digested vmargs: [JVMParameters: isSecure: true, args: -XX:MaxNewSize=1024k]

Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: -XX:MaxNewSize=1024k]

Match: digest LaunchDesc: https://192.168.1.1/admin/public/asdm.jnlp

Match: digest properties: [-Dhttp.agent=ASDM/]

Match: JVM args: [JVMParameters: isSecure: true, args: -XX:MaxNewSize=1024k -Dhttp.agent=ASDM/]

Match: endTraversal ..

Match: JVM args final: -Xmx512m -XX:MaxNewSize=1024k -Dhttp.agent=ASDM/

Match: Running JREInfo Version match: 1.7.0.13 == 1.7.0.13

Match: Running JVM args mismatch: have:<-Xmx512m -Dhttp.agent=ASDM/> !satisfy want:<-Xmx512m -XX:MaxNewSize=1024k -Dhttp.agent=ASDM/>

Application Logging Started at Thu Feb 07 14:01:25 GMT 2013

---------------------------------------------

Local Launcher Version = 1.5.56

Local Launcher Version Display = 1.5(56)

OK button clicked

Trying for ASDM Version file; url = https://192.168.1.1/admin/

Server Version = 7.1(1)52

Server Launcher Version = 1.5.56, size = 758784 bytes

invoking SGZ Loader..

Cache location = /Users/[myusername]/.asdm/cache

Exception in thread "SGZ Loader: launchSgzApplet" java.lang.NoClassDefFoundError: apple/laf/AquaTableHeaderUI

at java.lang.ClassLoader.defineClass1(Native Method)

at java.lang.ClassLoader.defineClass(ClassLoader.java:791)

at com.cisco.nm.dice.loader.l.loadClass(DashoA19*..:232)

at java.lang.ClassLoader.loadClass(ClassLoader.java:356)

at java.lang.ClassLoader.defineClass1(Native Method)

at java.lang.ClassLoader.defineClass(ClassLoader.java:791)

at com.cisco.nm.dice.loader.l.loadClass(DashoA19*..:232)

at java.lang.ClassLoader.loadClass(ClassLoader.java:356)

at java.lang.Class.forName0(Native Method)

at java.lang.Class.forName(Class.java:188)

at dla.updateUI(Unknown Source)

at javax.swing.table.JTableHeader.<init>(JTableHeader.java:159)

at dlz.<init>(Unknown Source)

at dla.<init>(Unknown Source)

at do6.<init>(Unknown Source)

at do5.createDefaultTableHeader(Unknown Source)

at javax.swing.JTable.initializeLocalVars(JTable.java:5531)

at javax.swing.JTable.<init>(JTable.java:635)

at javax.swing.JTable.<init>(JTable.java:574)

at dns.<init>(Unknown Source)

at dlk.<init>(Unknown Source)

at dn5.<init>(Unknown Source)

at dk9.<init>(Unknown Source)

at dk5.<init>(Unknown Source)

at dkv.<init>(Unknown Source)

at do5.<init>(Unknown Source)

at ds.<init>(ds.java:64)

at ds.<init>(ds.java:60)

at _d.<init>(_d.java:36)

at _f.<init>(_f.java:36)

at _g.<init>(_g.java:71)

at bb6.a(bb6.java:98)

at px.b(px.java:461)

at px.<init>(px.java:280)

at com.cisco.pdm.PDMApplet.start(PDMApplet.java:160)

at com.cisco.nm.dice.loader.r.run(DashoA19*..:410)

Caused by: java.lang.ClassNotFoundException: apple.laf.AquaTableHeaderUI

at com.cisco.nm.dice.loader.l.loadClass(DashoA19*..:246)

at java.lang.ClassLoader.loadClass(ClassLoader.java:356)

... 36 more

The root cause of the issue seems to be that a Java class called apple.laf.AquaTableHeaderUI is not found...

Now, I don't know much about Java, but that seems to be an Apple UI related class - I presume that it would be good to use this to give ASDM a more native look and feel, but why on earth is there no fallback? or am I missing something?

Any information or help on the matter will be very welcome... even if it's only to say that you are experiencing the same issue!

Olivier

ASDM 7.1 fails to start on MacOS

pmccubbin — Thu, 07 Feb 2013 19:18:01 GMT

We had this same issue with a 5510 which was running 7.2 ASA and 5.2 ASDM. It failed on the Mac but could be managed via a PC.

Today we upgraded the ASA to 8.03 and 7.1 ASDM and it can now be managed from a Mac.

ASDM 7.1 fails to start on MacOS

olivier.vigneresse — Thu, 07 Feb 2013 19:31:56 GMT

Hi.

Which version of MacOS and Java are you successfully using?

(I cannot believe that the ASA firmware version would be the culprit)

ASDM 7.1 fails to start on MacOS

pmccubbin — Thu, 07 Feb 2013 20:01:53 GMT

Mac 10.8.2

Java 1.7.0_13

Hope this helps. Let me know.

ASDM 7.1 fails to start on MacOS

olivier.vigneresse — Sat, 09 Feb 2013 19:58:48 GMT

Hi,

In a roundabout way, it did...

Had a MacMini running 10.8.2 and even though the web-start ASDM bombed on it too, the local install worked... So just copied the DMG from Mountain Lion to Lion and it works.

Moral of the story (as far as I can make it) is that if web start does not work it is worth trying the local install and keeping a safe copy of the DMG!

Olivier

I had exactly the same

kevin.broadey — Thu, 03 Jul 2014 12:45:15 GMT

I had exactly the same problem on a Mac mini running OS X 10.9.3 and 10.9.4 with Java 1.7.0_60. I spent any amount of time flushing caches, deleting my ~/.asdm directory and re-installing the dm-launcher.dmg file.

I eventually got it running by installing Apple's Java for OS X 2014-001 from http://support.apple.com/kb/dl1572, deleting my ~/.asdm directory, using the Java Control Panel to delete all cached files and installed apps, then reinstalling from a fresh download of the dm-installer.dmg file.

Bit of a blunderbus approach, I know, but it worked for me. I think the Apple Java installation was what tipped the balance, but who knows, as it really ought to have been there already, shouldn't it?!

YMMV 🙂

[followup comment]

I just checked the Software Installations history on my Macbook Air on which ASDM has been working just fine. It had Java for OS X 2013-005, which is the predecessor of 2014-001, and I remember having to install it to sort out compatibility problems between Java 6, Java 7 and ASDM 7.1. The Mac mini, on the other hand, had Java for OS X 2012-005, which I suspect is the root of my problems.

You can find out which Java you have by running "java -version" from a Terminal, and cross-check against the table on https://developer.apple.com/library/mac/technotes/tn2002/tn2110.html.

topic ASDM 7.1 fails to start on MacOS in Network Security

ASDM 7.1 fails to start on MacOS

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ASDM 7.1 fails to start on MacOS

ASDM 7.1 fails to start on MacOS

I had exactly the same