topic Firepower Management Center: Push SRU to peer. Error inserting remote task in Network Security

Firepower Management Center: Push SRU to peer. Error inserting remote task

Peter Lewis — Sun, 10 Mar 2019 13:47:42 GMT

Hi, has anyone seen the above message before, between active and standby FMCs.

Thanks in advance.

Pete.

I receive the same error when

Peter Lewis — Mon, 13 Mar 2017 12:32:45 GMT

I receive the same error when trying to generate a troubleshooting file for the peer FMC.

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Vishnu_RR — Wed, 04 Aug 2021 16:38:11 GMT

hi,

have you got any updates on this case. i am also facing the same issue.

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Chess Norris — Wed, 24 Aug 2022 08:05:47 GMT

I am getting the same error when trying to generate troubbleshooting files for TAC. Any solutions?

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Marvin Rhoads — Wed, 24 Aug 2022 13:03:26 GMT

The TAC first responder automated email you get when opening an FTD or FMC case should provide a command that you can run to generate the troubleshooting file and upload to your case. If you didn't get it, you can request the assigned engineer create it for you.

curl https://cxd.cisco.com/public/ctfr/firepower.py | python - -c <case number> -t <token ID> --auto-upload &

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Chess Norris — Wed, 24 Aug 2022 13:16:41 GMT

I tried that, but for some reason the upload gets aborted and the file deleted. Strange.

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Marvin Rhoads — Wed, 24 Aug 2022 13:48:06 GMT

You can create the troubleshooting file manually from the cli if the web UI and/or automatic upload of the TAC script is failing:

https://www.cisco.com/c/en/us/support/docs/security/sourcefire-defense-center/117663-technote-SourceFire-00.html#anc12

You can get it from the FMC using SCP with some tweaks to the user login:

https://community.cisco.com/t5/network-security/cisco-fmc-amp-winscp/td-p/4289637

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Chess Norris — Thu, 25 Aug 2022 04:33:54 GMT

Thanks. I will try that.

/Chess

Re: Firepower Management Center: Push SRU to peer. Error inserting rem

Chess Norris — Thu, 25 Aug 2022 06:57:02 GMT

This worked great. I created a user on the FTD devices and the used WinSCP to download the files.

Thanks

/Chess