Delete language template in use Cisco ISE

lmediavilla — Fri, 21 Feb 2020 13:02:34 GMT

Hi I have a problem updating my ise, there is a faulty language template in use as I can see in the log files, its not a system template so I want to proceed to delete it, but I can't because its still in use by a sponsor or a user, the problem is that sponsor grups had this option *Maximum Duration of Account set to 999999.

Is there a way to logout all sponsors (they are not local users)?

this is the output log when updating the ise, I had to open a TAC case because my firs support couldn´t update form the latest 1.1.4 to 1.2

PortalConfigUpgradeUtil: getInstance

adding default attributes to SponsorUser.

UpgradeUtil: Add attribute: DefaultGuestRole to object type: SponsorUser

UpgradeUtil: Added attribute: DefaultGuestRole

UpgradeUtil: Add attribute: DefaultTimeProfile to object type: SponsorUser

UpgradeUtil: Added attribute: DefaultTimeProfile

UpgradeUtil: Add attribute: DefaultLanguageNotification to object type: SponsorUser

UpgradeUtil: Added attribute: DefaultLanguageNotification

UpgradeUtil: Add attribute: LoginUsername to object type: SponsorUser

UpgradeUtil: Added attribute: LoginUsername

Setting default attributes on SponsorUser ...

upgrade default attributes for sponsoruser: 175fa0e0-8969-11e1-8db8-005056b00068

upgrade default attributes for sponsoruser: domainuser1

upgrade default attributes for sponsoruser: domainuser2

failed to update sponsor user: Invalid Language Template: Spanish

com.cisco.cpm.nsf.api.exceptions.NSFEntitySaveFailed: Invalid Language Template: Spanish

at com.cisco.cpm.guest.impl.SponsorUserImpl.save(SponsorUserImpl.java:916)

at com.cisco.cpm.guest.upgrade.PortalConfigUpgradeUtil.updateDefaultSponsorUserAttributes(PortalConfigUpgradeUtil.java:149)

at com.cisco.cpm.guest.upgrade.GuestUpgradeService.upgradeGuestDefaults(GuestUpgradeService.java:3154)

at com.cisco.cpm.guest.upgrade.GuestUpgradeService.upgrade(GuestUpgradeService.java:349)

at com.cisco.cpm.infrastructure.upgrade.impl.UpgradeServiceRegistrar.UpgradeServices(UpgradeServiceRegistrar.java:131)

at com.cisco.cpm.infrastructure.upgrade.impl.UpgradeServiceRegistrar.main(UpgradeServiceRegistrar.java:184)

GuestUpgradeService: Failed to upgrade guest defaults Invalid Language Template: Spanish

Error while applying changes in version: 1.2.0.882 class: com.cisco.cpm.guest.upgrade.GuestUpgradeService

com.cisco.cpm.infrastructure.upgrade.api.UpgradeFailureException: com.cisco.cpm.nsf.api.exceptions.NSFEntitySaveFailed: Invalid Language Template: Spanish

at com.cisco.cpm.guest.upgrade.GuestUpgradeService.upgradeGuestDefaults(GuestUpgradeService.java:3162)

at com.cisco.cpm.guest.upgrade.GuestUpgradeService.upgrade(GuestUpgradeService.java:349)

at com.cisco.cpm.infrastructure.upgrade.impl.UpgradeServiceRegistrar.UpgradeServices(UpgradeServiceRegistrar.java:131)

at com.cisco.cpm.infrastructure.upgrade.impl.UpgradeServiceRegistrar.main(UpgradeServiceRegistrar.java:184)

Caused by: com.cisco.cpm.nsf.api.exceptions.NSFEntitySaveFailed: Invalid Language Template: Spanish

at com.cisco.cpm.guest.impl.SponsorUserImpl.save(SponsorUserImpl.java:916)

at com.cisco.cpm.guest.upgrade.PortalConfigUpgradeUtil.updateDefaultSponsorUserAttributes(PortalConfigUpgradeUtil.java:149)

at com.cisco.cpm.guest.upgrade.GuestUpgradeService.upgradeGuestDefaults(GuestUpgradeService.java:3154)

... 3 more

ERROR! isedataupgrade.sh FAILED. ISE GLOBAL DATA UPGRADE FAILED

After a clean install to 1.2 and installing the backup of 1.1.4 I get the same error