Firepower Configuration Tab is missing - ASA5506

Michigan — Fri, 21 Feb 2020 17:52:09 GMT

Hello,

I have problem with missing firepower configuration tab.

When I run ASDM than it runs, hang on and then, after refresh it connects to firewall. I reset firewall 2 times, I cleared cache and temp files.

ASA 5560

ASA 9.8(2)

ASDM 7.8(2)151

Firepower 6.1.0.6-85

Windows 10, Java 1.8

Errors in Java console:

Using JRE version 1.8.0_241 Java HotSpot(TM) 64-Bit Server VM

----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
m:   print memory usage
q:   hide console
s:   dump system properties
----------------------------------------------------
Application Logging Started at Mon Jan 27 13:01:08 CET 2020
---------------------------------------------
Local Launcher Version = 1.8.0
Local Launcher Version Display = 1.8(0)
Cannot read profile file C:\Users\user\.asdm\data\deviceinfo.conf.
OK button clicked
Trying for ASDM Version file; url = https://192.168.101.1/admin/
Server Version = 7.8(2)151
Server Launcher Version = 1.8.0, size = 774656 bytes
Launcher version checking is successful.
invoking SGZ Loader..
Cache location = C:/Users/user/.asdm/cache
2020-01-27 13:02:14,307 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
0 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup  - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing:
2020-01-27 13:02:14,439 [ERROR] CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: ckg@2b019e7
132 [SGZ Loader: launchSgzApplet] ERROR com.cisco.pdm.headless.startup  - CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: ckg@2b019e7
CLI-PASSTHROUGH-DEBUG Inside doInitialProcessing messenger: ckg@2b019e7
sty 27, 2020 12:03:15 PM tm co
INFO: Failed to connect to FirePower, continuing without it.
sty 27, 2020 12:03:15 PM tm co
INFO: If the FirePower is NATed, clear the cache (C:/Users/user/.asdm/data/firepower.conf) and try again.
IO Exception occurs while reading the dap file. java.io.FileNotFoundException: https://192.168.101.1/admin/flash/dap.xml
2020-01-27 13:04:20,056 [ERROR] Mon Jan 27 12:04:20 UTC 2020 : No response from the device in the last 60 seconds.
125749 [PollerStatus] ERROR com.cisco.dmcommon.util.DMCommonEnv  - Mon Jan 27 12:04:20 UTC 2020 : No response from the device in the last 60 seconds.
cqp: ASDM is unable to contact the ASA.  Please check the configuration and your connection and then try again by clicking the Refresh icon.
	at cqq.a(cqq.java:1314)
	at cqq.a(cqq.java:1031)
	at ln.a(ln.java:966)
	at ju.a(ju.java:132)
	at jx.a(jx.java:293)
	at bps$4.run(bps$4.java:953)
	at java.awt.event.InvocationEvent.dispatch(Unknown Source)
	at c1.f(c1.java:519)
	at c1.a(c1.java:29)
	at c1$5.run(c1$5.java:491)
	at java.awt.event.InvocationEvent.dispatch(Unknown Source)
	at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
	at java.awt.EventQueue.access$500(Unknown Source)
	at java.awt.EventQueue$3.run(Unknown Source)
	at java.awt.EventQueue$3.run(Unknown Source)
	at java.security.AccessController.doPrivileged(Native Method)
	at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
	at java.awt.EventQueue.dispatchEvent(Unknown Source)
	at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
	at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
	at java.awt.EventDispatchThread.run(Unknown Source)
Logged in username:mateusz
2020-01-27 13:05:39,846 [ERROR] Mon Jan 27 12:05:39 UTC 2020 : No response from the device in the last 60 seconds.
205539 [PollerStatus] ERROR com.cisco.dmcommon.util.DMCommonEnv  - Mon Jan 27 12:05:39 UTC 2020 : No response from the device in the last 60 seconds.

Re: Firepower Configuration Tab is missing - ASA5506

Marvin Rhoads — Mon, 27 Jan 2020 21:27:48 GMT

Is the ASA's management interface connected and the associated IP address of the Firepower service module reachable from the client machine where you are running ASDM?

Are you able to ssh directly into the Firepower service module from your client PC?

topic Firepower Configuration Tab is missing - ASA5506 in Network Security

Firepower Configuration Tab is missing - ASA5506

Re: Firepower Configuration Tab is missing - ASA5506