topic Unable to launch ASDM. in Network Security

Unable to launch ASDM.

Sundeep Dsouza — Mon, 11 Mar 2019 21:49:44 GMT

Hi Everyone,

I am unable to launch ASDM for one of our firewalls. The ASDM launcher just hangs, the hour glass stays on for infinity untill I close the ASDM window. I dont get any error message. SSH is fine. Following are the logs.

------------------------------------------------------------------

SSL session with client inside:X.X.X.X/2940 terminated.

SSL session with client inside:X.X.X.X/2941 terminated.

Teardown TCP connection 66447442 for outside:X.X.X.X/2942 to NP Identity Ifc:X.X.X.X/443 duration 0:00:01 bytes 2441 TCP Reset-O

--------------------------------------------------------------------

Seems like the firewall is terminating the session. Some more information.

----------------------------------------------------------------

show disk0: all

--#-- --length-- -----date/time------ path

73 8192 Feb 10 2009 20:01:22 tmp

6 8192 Jun 23 2008 10:51:40 crypto_archive

74 14524416 Jun 23 2010 15:11:52 asa802-k8.bin

76 14137344 Oct 27 2008 03:48:50 asa804-k8.bin

77 7562988 Oct 27 2008 03:52:50 asdm-613.bin

2 8192 Oct 27 2008 04:08:14 log

78 6889764 Jun 23 2010 15:12:40 asdm-602.bin

--------------------------------------------------------------------------------

logging asdm informational

asdm image disk0:/asdm-613.bin

no asdm history enable

----------------------------------------------------------------

http server enable

http 0.0.0.0 0.0.0.0 outside

http 0.0.0.0 0.0.0.0 inside

----------------------------------------------------------------

Regards

Unable to launch ASDM.

Sundeep Dsouza — Sun, 13 Nov 2011 14:32:43 GMT

Opps!!!! I just hit the following bug CSCsr89144. Looks like I will have to restart my firewall for the fix.

Regards

Unable to launch ASDM.

Julio Carvajal — Sun, 13 Nov 2011 19:28:37 GMT

Hello Sundeep,

That is correct, you are hitting that specific bug, please let us know if that solved the problem, if not I would be more than glad to help.

Regards,

Julio

Unable to launch ASDM.

Sundeep Dsouza — Mon, 14 Nov 2011 06:04:45 GMT

Problem solved after upgrading the asdm image to 6.2.

Regards

Unable to launch ASDM.

Julio Carvajal — Tue, 15 Nov 2011 05:55:47 GMT

Hello Sundeep,

Great to hear that, can you mark the question as answered so future users can see what you have used to solved this issue.

Have a great day,

Julio