topic Serial Number Problem in Network Security https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736618#M494845 <HTML><HEAD></HEAD><BODY><P>Problem is that we may need to ask you some information that may be confidential for you.... Can you send me a private message with your e-mail address so I can contact you regarding this problem? </P><P></P><P>Mike </P></BODY></HTML> Wed, 30 Nov 2011 02:19:26 GMT Maykol Rojas 2011-11-30T02:19:26Z Serial Number Problem https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736614#M494837 <P>I have a faulty ASA5520 and I am not sure if I have a SMARTnet contract for it or not (I manage over 200+ ASAs)</P><P></P><P>The problem is that the Serial Number sticker that is normally on the back of the ASA is missing</P><P>The ASA5520 is also faulty and doesnt power on so I cannot boot it up and run 'show ver' or similar</P><P></P><P>If I open the chassis there appears to be other Serial numbers on the Power Supply, and Motherboard etc but they do not seem to be the correct Chassis serial number i.e not in the right format, and if I put them into the Trade tool I get no results.</P><P></P><P>There must be another record of the serial numbers besides 1x sticker to the rear of the chassis that can fall off?</P><P>Does anyone have any ideas on how I can get the chassis serial when the device isnt booting.</P><P>or (Cisco) is there a way to find the chassis serial number from the power or motherboard serial?</P><P></P><P>Thanks in advance</P> Mon, 11 Mar 2019 21:42:18 GMT https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736614#M494837 brendand05 2019-03-11T21:42:18Z Serial Number Problem https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736615#M494839 <HTML><HEAD></HEAD><BODY><P>Let me get back to you on this one. </P><P></P><P>Mike </P></BODY></HTML> Fri, 28 Oct 2011 07:29:36 GMT https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736615#M494839 Maykol Rojas 2011-10-28T07:29:36Z Serial Number Problem https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736616#M494841 <HTML><HEAD></HEAD><BODY><P> Hi Mike,</P><P></P><P>Thanks, I would appreciate any information you could find out.</P><P></P><P>These are the numbers I can find</P><P>Product - ASA5520-BUN-K9</P><P></P><P>Serial number on the motherboard <STRONG>JAF1233AAES</STRONG></P><P>Number on stick on rear of chassis to the left of where the serial number sticker normally is <STRONG>COM6U10ARB</STRONG></P><P>Serial on metal case under the power supply <STRONG>FOX1237GH60</STRONG></P><P><STRONG> </STRONG></P><P><STRONG><IMG src="http://supportforums.cisco.com/sites/default/files/legacy/3/8/0/66083-pic1.JPG" class="jive-image" /></STRONG></P><P><STRONG> </STRONG></P><P><STRONG><IMG src="http://supportforums.cisco.com/sites/default/files/legacy/4/8/0/66084-pic2.JPG" class="jive-image" /></STRONG></P></BODY></HTML> Tue, 08 Nov 2011 11:53:31 GMT https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736616#M494841 brendand05 2011-11-08T11:53:31Z Serial Number Problem https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736617#M494843 <HTML><HEAD></HEAD><BODY><P>Bump.</P><P></P><P>Anyone from Cisco got any ideas on this?</P><P>How can I find the serial number for this device (for SMARTnet)</P><P></P><P>I believe this ASA had 500x premium SSL installed so we are talking about a lot of $$</P><P></P><P>Thanks</P></BODY></HTML> Wed, 30 Nov 2011 01:39:05 GMT https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736617#M494843 brendand05 2011-11-30T01:39:05Z Serial Number Problem https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736618#M494845 <HTML><HEAD></HEAD><BODY><P>Problem is that we may need to ask you some information that may be confidential for you.... Can you send me a private message with your e-mail address so I can contact you regarding this problem? </P><P></P><P>Mike </P></BODY></HTML> Wed, 30 Nov 2011 02:19:26 GMT https://community.cisco.com/t5/network-security/serial-number-problem/m-p/1736618#M494845 Maykol Rojas 2011-11-30T02:19:26Z