topic Unable to access SSM10 using ASDM in Network Security

Unable to access SSM10 using ASDM

siva.ratana — Sun, 10 Mar 2019 12:43:33 GMT

Hi guys,

I have setup cisco ASA5520 with SSM10 on Transparent mode. I am able to access ASA5520 via both CLI and ASDM.

However, i am only able to access SSM10 via CLI only. Whenever i tried to access using ASDM, i am getting "Unable to launch device manager from <sensor IP>" error.

Please let me know if i missed out anytinhg.

Firewall# sh int ip brie

Interface IP-Address OK? Method Status Protocol

GigabitEthernet0/0 172.16.63.6 YES unset up up

GigabitEthernet0/1 172.16.63.6 YES unset up up

GigabitEthernet0/2 unassigned YES unset administratively down down

GigabitEthernet0/3 10.10.1.1 YES unset up up

Internal-Control0/0 127.0.1.1 YES unset up up

Internal-Data0/0 unassigned YES unset up up

Management0/0 192.168.1.1 YES unset administratively down down

BVI1 172.16.63.6 YES unset up up

Show module

Firewall# sh module

Mod Card Type Model Serial No.

--- -------------------------------------------- ------------------ -----------

0 ASA 5520 Adaptive Security Appliance ASA5520 JMX1620X076

1 ASA 5500 Series Security Services Module-10 ASA-SSM-10 JAD16190760

Mod MAC Address Range Hw Version Fw Version Sw Version

--- --------------------------------- ------------ ------------ ---------------

0 5057.a80e.e71d to 5057.a80e.e721 2.0 1.0(11)5 8.4(3)

1 5057.a8db.bb76 to 5057.a8db.bb76 1.0 1.0(11)5 7.0(2)E4

Mod SSM Application Name Status SSM Application Version

--- ------------------------------ ---------------- --------------------------

1 IPS Up 7.0(2)E4

Mod Status Data Plane Status Compatibility

--- ------------------ --------------------- -------------

0 Up Sys Not Applicable

1 Up Up

SSM10 Config (Network setting)

Sensor(config-hos-net)# show settings

network-settings

-----------------------------------------------

host-ip: 172.16.63.7/24,172.16.63.1 default: 192.168.1.2/24,192.168.1.1

host-name: UTUSAN-SSM10-Primary default: sensor

telnet-option: disabled default: disabled

access-list (min: 0, max: 512, current: 1)

-----------------------------------------------

network-address: 0.0.0.0/0

-----------------------------------------------

ftp-timeout: 300 seconds <defaulted>

dns-primary-server

-----------------------------------------------

disabled

-----------------------------------------------

dns-secondary-server

-----------------------------------------------

disabled

-----------------------------------------------

Thanks in advance.:)

Regards,

SIVA

Unable to access SSM10 using ASDM

siva.ratana — Wed, 11 Jul 2012 10:53:28 GMT

Guys,

The issue solved after i downgrade Java version on my Laptop..

Unable to access SSM10 using ASDM

rsandhu86 — Thu, 25 Oct 2012 14:03:14 GMT

Hello,

I am having the same issue where I am unable to connect to the ASA-SSM-10 via ASDM version 625-53. The CLI session is working correctly. Any ideas or suggestions?

Thanks in advance,

Raj Sandhu

Unable to access SSM10 using ASDM

Julio Carvajal — Thu, 25 Oct 2012 16:57:53 GMT

Hello Silva,

thanks for the update, kudos for your answer.

Please mark the question as answered

Unable to access SSM10 using ASDM

Julio Carvajal — Thu, 25 Oct 2012 16:58:11 GMT

Hello Raj,

What java version are you running on your PC?

Regards,

Unable to access SSM10 using ASDM

rsandhu86 — Thu, 25 Oct 2012 17:03:39 GMT

Hello,

I am running Java Version: 1.7.0_07.

Thanks,

Raj Sandhu

Unable to access SSM10 using ASDM

Julio Carvajal — Thu, 25 Oct 2012 17:24:51 GMT

Hello Raj,

Can you go to java version 6.

Regards

Unable to access SSM10 using ASDM

rsandhu86 — Fri, 26 Oct 2012 11:06:31 GMT

Hi,

I got Cisco TAC involved with this issue as well who are also currently unable to find the root cause of this. Cisco have now escalated this internally to their development team, it would be interesting to see what Cisco come back with. In the mean time, let me downgrade my java version as suggested by jcarvaja.

Thanks,

Raj Sandhu

Unable to access SSM10 using ASDM

siva.ratana — Fri, 26 Oct 2012 11:42:17 GMT

The problem solved when i downgrade the java version

Unable to access SSM10 using ASDM

rsandhu86 — Tue, 30 Oct 2012 11:38:16 GMT

Hi,

I have tried accessing the IPS module using ASDM on a Windows XP desktop running Java Version 7 and a Windows 7 desktop running Java version 6. Niether options have worked for me.

Raj Sandhu