topic Re: Scan services have recovered from a previous failure in Network Security

Scan services have recovered from a previous failure

isaqellari — Mon, 11 Mar 2019 19:19:18 GMT

Hello,

We are receiving the messages below from CSC SSM-10 Module:

HTTP scan service has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance.

ScanServer service has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance.

Scan services have recovered from a previous failure. The SSM system is now back to normal.

I guess the issues has happened frequently ?

Any idea ?

Best regards,

Ilir

Re: Scan services have recovered from a previous failure

mirober2 — Tue, 07 Dec 2010 13:49:03 GMT

Hi Ilir,

What version of software are you running on the CSC module (check the output of 'show module 1 detail' from the ASA's command line).

There are a handful of bugs that can cause the behavior you are seeing. I would recommend upgrading to 6.3.1172.3 and then monitoring to see if the issue persists.

Hope that helps.

-Mike

Re: Scan services have recovered from a previous failure

isaqellari — Tue, 07 Dec 2010 15:04:24 GMT

Ok, Mike

I will try your suggestion.

Thank you for you support.

Best regards,

Ilir

Re: Scan services have recovered from a previous failure

isaqellari — Tue, 14 Dec 2010 15:04:21 GMT

Hello Mike,

I upgraded the module's software from 6.3.1172.0 to 6.3.1172.4 version but the issue still persists.

- LogServer has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance.

- Scan services have recovered from a previous failure. The SSM system is now back to normal.

Should I do a total re-imaging of the software ?

Best regards,

Ilir

Re: Scan services have recovered from a previous failure

Panos Kampanakis — Tue, 14 Dec 2010 20:04:12 GMT

Yes, I would suggest to reimage the module.

We sometimes see that issue when having patches on it.

I would expect a re-image to stabilize the services.

I hope it helps.

Re: Scan services have recovered from a previous failure

isaqellari — Wed, 15 Dec 2010 08:21:30 GMT

Ok, PK

I'll try your suggestion and update you.

Ilir

Re: Scan services have recovered from a previous failure

Panos Kampanakis — Wed, 15 Dec 2010 13:30:06 GMT

Keep us posted.

By the way, the guide how to do it is here http://supportforums.cisco.com/docs/DOC-1323

Re: Scan services have recovered from a previous failure

isaqellari — Tue, 04 Jan 2011 15:57:00 GMT

Hello everyone,

I just did the procedure but the problem is happening again ...

Do you have any suggestion, if possible.. ?

Thank you and best regards,

Ilir

Re: Scan services have recovered from a previous failure

mirober2 — Tue, 04 Jan 2011 15:59:31 GMT

Hi Ilir,

We have a bug filed for this:

CSCtl21378 - LogServer process crashes on CSC module

There is no publicly released fix for this bug yet, so I would recommend opening a TAC case for this.

-Mike

Re: Scan services have recovered from a previous failure

isaqellari — Wed, 05 Jan 2011 09:51:08 GMT

Hello Mike,

Thank you for your reply and your support!

In fact, before upgrading to 6.3.1172.4, and the software of the module was 6.3.1172.0 I have faced the below error messages:

HTTP scan service has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance.

ScanServer service has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance.

Regards,

Ilir

Re: Scan services have recovered from a previous failure

HCTTrading — Mon, 18 Apr 2011 07:47:33 GMT

hey,

We too suffer from this LogServer problem. Any news on the bug? Let me know if it would be helpful if we send debugs, give access or what.

rgds,

Manfred

Re: Scan services have recovered from a previous failure

mirober2 — Mon, 18 Apr 2011 12:33:07 GMT

Hi Manfred,

The bug fix is not integrated into any CCO release yet, but there is an engineering fix available. You can open a TAC case and have an engineer install it for you.

Hope that helps.

-Mike

Re: Scan services have recovered from a previous failure

jsteffensen — Tue, 22 Jan 2013 14:16:08 GMT

Any news about this bug?

We are using csc6.3.1172.4 and are getting this errormessage about 5-10 times a day.

(LogServer has recently stopped on InterScan for CSC SSM. Please contact Customer Support for assistance) .

regards

Jarle