topic Re: AIP SSM - Down in Network Security

AIP SSM - Down

ssocsupport — Sun, 10 Mar 2019 12:17:10 GMT

Hello,

The AIP-SSM Module installed in the secondary firewall is down.

Any thoughts to fix this

Regards,

irfan

Allen P Chen — Thu, 03 Mar 2011 18:45:05 GMT

Hello,

If you reload the module, does it recover?

hw module 1 reload/reset

If not, the only option is to re-image the module. Here are the re-imaging steps:

The software is available here:

If re-maging does not work, then the issue is most likely hardware related. Thus, you will probably need a replacement.

Hope this helps.

ssocsupport — Fri, 04 Mar 2011 04:32:20 GMT

Hi Allen,

We tried to reload and no luck.

PairA# hw module 1 reload

Reload module in slot 1? [confirm]
Module in slot 1 can not be reloaded, not in Up state.

Siddharth Chandrachud — Fri, 04 Mar 2011 06:23:05 GMT

The correct command is:

asa#hw-module module 1 reset

This will do a hardware reset on the module. The 'reload' command will only do a software reset.

Let me know if that helps.

- Sid

ssocsupport — Tue, 08 Mar 2011 10:57:40 GMT

We tried that and no luck.

After then, we opened the device, unplugged the Slot connected it back again and the device was not detected.

Finally, we RMA'ed the slot and configured

Anyway THANKS for the comments and help

Siddharth Chandrachud — Tue, 08 Mar 2011 18:52:29 GMT

Can you please close this thread and rate it if useful?

- Sid