topic ASA 5505 does not boot in Network Security

ASA 5505 does not boot

jigargajra — Fri, 21 Feb 2020 16:43:03 GMT

We recently started with the process of upgrading the firmware on all our Cisco ASA 5505.

A couple of ASA failed to boot up when reloaded. Attached is the screenshot of ASA during boot-up.

The firewall keeps on looping in the NIC initializing state.

Even after loading the old image, it still goes into loop mode.

The ASA boots up successfully if no interfaces are connected, but if the interfaces are connected it goes into loop state.

Has anyone faced with this issue in past?

P.S.: I have tried cleaning up the config file and adding a new firmware image which was successful on other ASAs.

balaji.bandi — Wed, 30 Jan 2019 06:46:35 GMT

Not that we are aware of this kind of issue, but check in depth, can you please provide what was the orginal version running.

as per screen you try to upgrade or upgrade ro 9.2.4 ?

is this possible to post the configuration.

jigargajra — Wed, 30 Jan 2019 14:16:02 GMT

The ASA previously had version 8.4.3.

I tried upgrading to 8.4.5 & 9.2.4

No change in result.

Even booting with 8.4.3 later kept looping.

The ASA will boot up successfully if all the ethernet cables are removed.

The problem comes when the ethernet cables are connected and the reload command is fired.

I had to pull the ASA out from production environment due to this issue.

I had wiped clean the config file on ASA, so currently it is at factory default mode.

balaji.bandi — Wed, 30 Jan 2019 19:52:48 GMT

Remove the cables and let it boot, and post the boot process and show run config.

did you compare config before and after upgrade ?

jigargajra — Thu, 31 Jan 2019 00:36:38 GMT

If I remove the cables, the ASA boots up fine and works as expected.

The problem arises when the power is lost.

The running config is at the default as I cleared up the ASA.

I can attach the running config once I am back to my office.