topic Re: ASA 5505 is not boot up in Network Security

ASA 5505 is not boot up

aminulnt — Mon, 11 Mar 2019 18:19:02 GMT

My ASA5505 is not boot up. I did upload ios from rommon mode with tftp and tftpdnld.It is uploaded successfully after reboot it stopped at cisco logo sing.

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

Rights clause at FAR sec. 52.227-19 and subparagraph

Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

I deleted old ios and upload new but look same. Can any one give any suggestion?

Re: ASA 5505 is not boot up

Magnus Mortensen — Fri, 30 Jul 2010 23:31:37 GMT

Hi,

Was a recent hardware change done (Memory Upgrade)? Can you please post the full boot up sequence from the time you plug in power, to the point at which it hangs.

- Magnus

Re: ASA 5505 is not boot up

aminulnt — Fri, 30 Jul 2010 23:51:53 GMT

Thanks for your reply. Yes we did but same thing before and after. I attached boot sequence. Would be appreciated let me know your views.

Regards,

Aminul

Re: ASA 5505 is not boot up

Magnus Mortensen — Sat, 31 Jul 2010 00:09:42 GMT

Aminul,

The attached zip only has a text file with:

"
Copyright (c) 1996-2010 by Cisco Systems, Inc.

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

                Cisco Systems, Inc.
                170 West Tasman Drive
                San Jose, California 95134-1706

If you attach a console cable and then plug in the ASA you shoudl see something start like....

"
CISCO SYSTEMS
Embedded BIOS Version 1.0(12)6 08/21/06 17:26:53.43

Low Memory: 632 KB
High Memory: 251 MB
PCI Device Table.
Bus Dev Func VendID DevID Class              Irq
00 01 00   1022   2080 Host Bridge
00 01 02   1022   2082 Chipset En/Decrypt 11
00 0C 00   1148   4320 Ethernet           11
00 0D 00   177D   0003 Network En/Decrypt 10
00 0F 00   1022   2090 ISA Bridge
00 0F 02   1022   2092 IDE Controller
00 0F 03   1022   2093 Audio              10
00 0F 04   1022   2094 Serial Bus         9
00 0F 05   1022   2095 Serial Bus         9

Evaluating BIOS Options ...
Launch BIOS Extension to setup ROMMON

Cisco Systems ROMMON Version (1.0(12)6) #0: Mon Aug 21 19:34:06 PDT 2006

Platform ASA5505

Use BREAK or ESC to interrupt boot.
Use SPACE to begin boot immediately.

Launching BootLoader...
"

Please send the full boot up output.

- Magnus

Re: ASA 5505 is not boot up

aminulnt — Sat, 31 Jul 2010 03:06:29 GMT

Thank for your prompt reply .Yes you are right. It is text file. Now I am in home. I will do it from my office. I am really appreciating your feedback.

Aminul

Re: ASA 5505 is not boot up

aminulnt — Mon, 02 Aug 2010 15:41:23 GMT

As per your suggestion I upload ios form rommon it stacked on

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

After that when I power off and on it showing message which I attached.Would be appreciated if you let me know your views.

Re: ASA 5505 is not boot up

Magnus Mortensen — Mon, 02 Aug 2010 16:09:37 GMT

Aminul,

It looks like the flash is corrupted on that firewall. As a result we must format the flash. Please do the following:

1) Boot from TFTP again so that you can get to the ASA prompt

2) Format the flash with the command 'format flash:'

3) Copy the image from TFTP to flash:

Worth noting is that the Rommon TFTP boot *does not* copy the code to flash. You must copy it once again once the firewall has booted and you can access the prompt.

- Magnus

Re: ASA 5505 is not boot up

aminulnt — Mon, 02 Aug 2010 16:29:30 GMT

Hi Magnus

Thanks for your reply. Actually I am unable to go privilege mode .My asa stacked before going to privilege mode. Is there any way to format the flash from rommon mode or what is your suggestion? Would be appreciated if you let me know your views.

Aminul

Re: ASA 5505 is not boot up

Magnus Mortensen — Tue, 03 Aug 2010 02:49:35 GMT

Aminul,

I see you are trying to boot up 7.2.2. What does the boot up sequence look like if you try a later build like 7.2.5 or 8.2.2 (which can be downloaded from cisco.com).

- Magnus

Re: ASA 5505 is not boot up

aminulnt — Tue, 03 Aug 2010 03:07:42 GMT

Hi Magnus

Thanks for your reply. Yes I did 7.2.2 and also try to 7.2.5 which I downloaded from Cisco. Any information would highly appreciate.

Regards

Aminul

Re: ASA 5505 is not boot up

Magnus Mortensen — Tue, 03 Aug 2010 03:11:37 GMT

Aminul,

Can you post the 7.2.5 output. There were some code changes with flash handling between 7.2.2 and 7.2.5 and it may display different output that could help track the issue further. Also please try 8.2.2 if you can, there were plenty of changes that went in in how the firewall code interacts with the HW. In the end, if the flash is unrecoverable, you would need to RMA it which would involve you openning a service request. So lets try 8.2.2, if it is the same result go ahead an open a service request since we may just be chasing a HW issue this whole time.

- Magnus

Re: ASA 5505 is not boot up

aminulnt — Tue, 03 Aug 2010 15:23:03 GMT

Hi Magnus

Thanks for your reply. I upload new software 8.2.2 but still same thing. Please have a look attachment for output. Any information would be appreciated.

Regards

Aminul

Re: ASA 5505 is not boot up

sbjones13 — Thu, 30 Jun 2011 02:15:17 GMT

Was this issue ever resolved. I have the same problem.

Thanks

ASA 5505 is not boot up

waple02 — Mon, 18 Jun 2012 12:33:25 GMT

Hi,

I have thesame problem with ASA 5505 stop loading the IOS. The stack to this stage. I cant install new ios the port is dead also i cannot any of the ports assigned on the firewalll. Any one help me

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

ASA 5505 is not boot up

Robert Stack — Wed, 25 Jul 2012 01:27:39 GMT

I am also having this issue. Did anyone resolve this problem?

ASA 5505 is not boot up

sbjones13 — Wed, 25 Jul 2012 03:20:31 GMT

I solved my problem; it may not be the same as yours. This was the symptom in my case: I was able to download the IOS via tftp from rommon mode.The ASA would load the image into memory and proceed to this point:

Restricted Rights Legend

                Cisco Systems, Inc.
                170 West Tasman Drive
                San Jose, California 95134-1706

It would stop there and no prompt would be presented and there was no ability to enter any commands or move on. The important part follows. In the process of loading the image and while booting the asa lists hardware and stuff and you may see this message just prior to the 'Cisco Systems' logo that looks like a suspension bridge:

i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR

I copied that message from the attachment from aminulnt above called boot seq.txt. but it is exactly what I saw in my case so I think this fix would work for aminulnt. If you see that message in your output then you likely have the same problem. This is a hardware problem but I was able to fix it. I am not an electronics technician so I gambled a little because I have no service contract and these babies ain't cheap. It took a long time to find a clue on the Internet but this problem results from an IC chip on the ASA motherboard which controls the PoE (power over ethernet) which is available on ports 6 and 7. There should be a tiny black label saying 'power over ethernet' on your ASA over those 2 ports. Evidently there was either a bad run of these chips or they came from different manufacturers because this problem is not that rare. The UNPOPULATED error is a reference to that bad PoE controller. The chip is somewhat hard to buy but they are out there. It is an SMD (surface mounted device) which requires desoldering and soldering in a new one. It is not difficult if you have ever soldered and have proper soldering equipment, It is a small chip, physically about the size of these five x"s: xxxxx and has about 40 legs, so though small it is not extremely tiny as chips go. I removed and replaced that chip and my asa is working fine again.

ASA 5505 is not boot up

chanjohn01 — Mon, 15 Oct 2012 20:31:07 GMT

@ StephenJones

can you tell me where you purchased the IC chip? I'm having same exact issue. I opened up the box and wouldn't you know it, the chip is burnt to a crisp on at least 15 of the pins!!! any info greatly appreciated!