topic Re: IDS authenticationApp (getUserAccountConfig) error in Network Security

IDS authenticationApp (getUserAccountConfig) error

Jose Rodrigo Lopez Calderon — Sun, 10 Mar 2019 10:21:03 GMT

hi:

Im some confused with that, us IDS was failing suddenly(we restarted it to work again), but the las time that failed and we restarted, appeared a message:

Error: Cannot communicate with authenticationApp (getUserAccountConfig). Please

contact your system administrator.

Would you like to run cidDump?[no]:

we put it "NO", and after that the IDS stoped tu work.

is somebody could suggest me anything agout this issue.

regards

Re: IDS authenticationApp (getUserAccountConfig) error

vkapoor5 — Wed, 06 Dec 2006 22:31:21 GMT

You are possibly hittting the bug CSCsc77289

Re: IDS authenticationApp (getUserAccountConfig) error

amitmarathe — Wed, 11 Nov 2009 04:15:02 GMT

Hi,

As dipicted by you bug id CSCsc77289 which is resolved and verified by cisco development team in 5.0(6)and 5.1(2).

I am still fasing the cidDump issue in 7.0(1)E3. What could be the problem as this problem still persist. Expecting more such inputs.

Thanks

Amit Marathe.

Re: IDS authenticationApp (getUserAccountConfig) error

rhermes — Wed, 11 Nov 2009 17:03:50 GMT

I see that message when I attempt to log into a sensor that has not yet finished booting. Are you getting this message from a sensor that has had time to fully boot (5 min worst case)?