Cisco security Manager "client cannot connect to Authentication service"

apepacisco — Fri, 21 Feb 2020 14:36:06 GMT

Hi,

I'm evaluating the Cisco Security Manager ver 4.14 installed on a vm-ware machine with windows 2012 64bit with us-english locale.

There are two kind of problems:

during the installation some of the MS-KB requested cannot be satisfied , either because are them installed in a cumulative patch or not for that OS, the install process still end with success but with warnings.

The major problem is about the impossibility for the client software to connect , i followed all the guidelines and did the post installation tasks but still cannot connect, from the local machine too.

I'm Always receiving the error: "client cannot connect to the authentication service".

i did the operations described in :

https://www.cisco.com/c/en/us/support/docs/security/security-manager-43/116183-problem-CSM-00.html

but still no success.

i've also stopped the vmtools service , but no success.

Found only this error in client logs:

"com.cisco.nm.vms.desktop.CompleteLoginPanel login
SEVERE: Can't get VMS session: response doesn't start with OK"

thank you.

Re: Cisco security Manager "client cannot connect to Authentication service"

NB_Nook — Sun, 26 Nov 2017 22:04:22 GMT

I had this issue when trying to install from an RDP session, I installed from the console of my VMWare instance and it worked.

Re: Cisco security Manager "client cannot connect to Authentication service"

mrpriteshanand — Tue, 28 Jan 2020 15:49:03 GMT

I am also hitting this same issue, Did you find a resolution?

topic Re: Cisco security Manager "client cannot connect to Authentication service" in Network Security

Cisco security Manager "client cannot connect to Authentication service"

Re: Cisco security Manager "client cannot connect to Authentication service"

Re: Cisco security Manager "client cannot connect to Authentication service"