https://community.cisco.com/t5/network-security/asav-tac-case/m-p/3739359#M9119 <P>How do you open a TAC case for an ASAv? The serial number is tied to the ISO you download but Cisco does not know of this serial number. Its licensed through smart license virtual account. But how does Cisco know its under support? and what do I put in for the serial number on a TAC case?&nbsp;</P> <P>&nbsp;</P> <P>Thanks.</P> Fri, 21 Feb 2020 16:26:05 GMT christianstp1 2020-02-21T16:26:05Z https://community.cisco.com/t5/network-security/asav-tac-case/m-p/3739359#M9119 <P>How do you open a TAC case for an ASAv? The serial number is tied to the ISO you download but Cisco does not know of this serial number. Its licensed through smart license virtual account. But how does Cisco know its under support? and what do I put in for the serial number on a TAC case?&nbsp;</P> <P>&nbsp;</P> <P>Thanks.</P> Fri, 21 Feb 2020 16:26:05 GMT https://community.cisco.com/t5/network-security/asav-tac-case/m-p/3739359#M9119 christianstp1 2020-02-21T16:26:05Z https://community.cisco.com/t5/network-security/asav-tac-case/m-p/3739428#M9122 <P>#&nbsp;<STRONG class="cBold">show version | grep Serial</STRONG></P> <P>&nbsp;</P> <P>You can find the serial number as mentioned as below guide :</P> <P>&nbsp;</P> <P><A href="https://www.cisco.com/c/en/us/td/docs/security/asa/asa93/asav/quick-start/asav-quick/asav-config.html" target="_blank">https://www.cisco.com/c/en/us/td/docs/security/asa/asa93/asav/quick-start/asav-quick/asav-config.html</A></P> <P>&nbsp;</P> Mon, 05 Nov 2018 21:07:45 GMT https://community.cisco.com/t5/network-security/asav-tac-case/m-p/3739428#M9122 balaji.bandi 2018-11-05T21:07:45Z