topic Hi,I hope you are doing great in Network Security https://community.cisco.com/t5/network-security/i-cant-access-acs-on-vmware-from-web-browser/m-p/2576640#M921745 <P>Hi,</P><P>I hope you are doing great! Thanks for contacting the Cisco Support Community, I assume that you only have problems accessing the GUI Interface but the Authentication and Authorization works fine, is that correct?&nbsp;</P><P>As you know the ACS have different services for each one of the functions, the problem of you not able to access it via HTTPS could be that the service of MGMT could be not running, in order to check this services, we need to login into the ACS by SSH and issue the command, for example:</P><P class="p1">ACS5-Pri/admin# <STRONG>show application status acs</STRONG></P><P class="p2">&nbsp;</P><P class="p1">ACS role: Primary</P><P class="p2">&nbsp;</P><P class="p1">Process 'database'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'management'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'adclient'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'ntpd'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-collector'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p2">&nbsp;</P><P>If the management process or any of the view processes are in a status other than running, we will need to restart this service, to do so, we need to execute the following command:</P><P>&nbsp;</P><P>ACS5-Pri/admin# acs stop management</P><P class="p1">Stopping management</P><P>ACS5-Pri/admin# show application status acs</P><P>ACS role: Primary</P><P>Process 'database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'management' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;not monitored<BR />Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running<BR />Process 'adclient' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'ntpd' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running<BR />Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; not monitored<BR />Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; not monitored<BR />Process 'view-collector' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; not monitored</P><P>&nbsp;</P><P>&nbsp;</P><P>And then start the service again:</P><P class="p1">ACS5-Pri/admin# acs start management&nbsp;</P><P class="p1">Starting management</P><P class="p1">ACS5-Pri/admin#&nbsp;<STRONG>show application status acs</STRONG></P><P class="p2">&nbsp;</P><P class="p1">ACS role: Primary</P><P class="p2">&nbsp;</P><P class="p1">Process 'database'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'management'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'adclient'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'ntpd'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-collector'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">&nbsp;</P><P class="p1">i hope this information helps you,</P><P class="p1">Have a great day!</P><P class="p1">Best regards,</P><P class="p1">&nbsp;</P><P class="p1">Osvaldo Garcia</P> Fri, 07 Nov 2014 21:52:39 GMT Jorge Garcia 2014-11-07T21:52:39Z i cant access ACS on vmware from web browser https://community.cisco.com/t5/network-security/i-cant-access-acs-on-vmware-from-web-browser/m-p/2576639#M921742 <P>i cant access ACS &nbsp;on vmware &nbsp;from web browser , note &nbsp;that &nbsp;i can ping my gateway , i can &nbsp;ping host pc&nbsp;</P> Fri, 21 Feb 2020 13:18:53 GMT https://community.cisco.com/t5/network-security/i-cant-access-acs-on-vmware-from-web-browser/m-p/2576639#M921742 amr_gritly 2020-02-21T13:18:53Z Hi,I hope you are doing great https://community.cisco.com/t5/network-security/i-cant-access-acs-on-vmware-from-web-browser/m-p/2576640#M921745 <P>Hi,</P><P>I hope you are doing great! Thanks for contacting the Cisco Support Community, I assume that you only have problems accessing the GUI Interface but the Authentication and Authorization works fine, is that correct?&nbsp;</P><P>As you know the ACS have different services for each one of the functions, the problem of you not able to access it via HTTPS could be that the service of MGMT could be not running, in order to check this services, we need to login into the ACS by SSH and issue the command, for example:</P><P class="p1">ACS5-Pri/admin# <STRONG>show application status acs</STRONG></P><P class="p2">&nbsp;</P><P class="p1">ACS role: Primary</P><P class="p2">&nbsp;</P><P class="p1">Process 'database'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'management'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'adclient'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'ntpd'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-collector'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p2">&nbsp;</P><P>If the management process or any of the view processes are in a status other than running, we will need to restart this service, to do so, we need to execute the following command:</P><P>&nbsp;</P><P>ACS5-Pri/admin# acs stop management</P><P class="p1">Stopping management</P><P>ACS5-Pri/admin# show application status acs</P><P>ACS role: Primary</P><P>Process 'database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'management' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;not monitored<BR />Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running<BR />Process 'adclient' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'ntpd' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running<BR />Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; not monitored<BR />Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; not monitored<BR />Process 'view-collector' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;running<BR />Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; not monitored</P><P>&nbsp;</P><P>&nbsp;</P><P>And then start the service again:</P><P class="p1">ACS5-Pri/admin# acs start management&nbsp;</P><P class="p1">Starting management</P><P class="p1">ACS5-Pri/admin#&nbsp;<STRONG>show application status acs</STRONG></P><P class="p2">&nbsp;</P><P class="p1">ACS role: Primary</P><P class="p2">&nbsp;</P><P class="p1">Process 'database'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'management'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'runtime' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'adclient'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'ntpd'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-database' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-jobmanager' &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-alertmanager' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-collector'&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">Process 'view-logprocessor' &nbsp; &nbsp; &nbsp; &nbsp; running</P><P class="p1">&nbsp;</P><P class="p1">i hope this information helps you,</P><P class="p1">Have a great day!</P><P class="p1">Best regards,</P><P class="p1">&nbsp;</P><P class="p1">Osvaldo Garcia</P> Fri, 07 Nov 2014 21:52:39 GMT https://community.cisco.com/t5/network-security/i-cant-access-acs-on-vmware-from-web-browser/m-p/2576640#M921745 Jorge Garcia 2014-11-07T21:52:39Z