topic Re: Update Install Failed error when attempting to upgrade Sensor software in Network Security

Update Install Failed error when attempting to upgrade Sensor software

kelmarsec_eb — Fri, 21 Feb 2020 15:53:35 GMT

I am attempting to upgrade the software on my sensors, and I continue to receive "update install failed" errors on them.

I ran into another thread suggesting to "re-apply" the existing health policy, and then try again.

Not only did that not work, now the sensors are in a warning state, and throwing "Health monitoring severely behind schedule."

I have a total of 4 sensors, but only blew up 2 of them attempting to perform this upgrade, and could use some assistance.

The 2 failing, and currently in "health monitoring" error are:

Model: ASA5516

Version: 6.2.3

I was attempting to install:

Cisco Network Sensor Patch

6.2.3.1-43

Could anyone provide some insight and/or remediation steps for this problem?

Thanks

kelmarsec_eb — Mon, 02 Jul 2018 16:44:35 GMT

This issue is still occurring. Anyone have any suggestions?

Marvin Rhoads — Tue, 03 Jul 2018 02:39:35 GMT

That's not a common error. Your best bet is to contact the TAC.

If you're upgrading then you must have entitlement to do so and that includes technical support.

kelmarsec_eb — Thu, 05 Jul 2018 17:24:21 GMT

Thank you Marvin, will do. Yes, I have support, but I was hopeful that this problem wasnt going to be anything significant enough to engage TAC on.

Since I have exhausted all other options, TAC is the only other option.