topic Re: Fatal error: Update to version <number> is not complete. Please complete update to <number> in Network Security

Fatal error: Update to version is not complete. Please complete update to

jhubel@midwave — Fri, 21 Feb 2020 14:18:37 GMT

Hi all -

I have an ASA 5515 sensor running software v5.4.0 (build 763). On my Defense Center (which is running 5.4.1), I tried to push out a sensor update to version 5.4.0.11 without first reading the release notes. Naturally, I got this error:

"Fatal error: This patch is for IMS versions greater than or equal to 5.4.0.5 and less than 5.4.0.10."

No worries, I read the release notes and decided I would go to 5.4.0.3 first. So, I tried to push that out and I get this message:

"Fatal error: Update to version 5.4.0.11 is not complete. Please complete update to 5.4.0.11"

I've rebooted the sensor to no avail. Short of reimaging, how else can I purge the update to 5.4.0.11 so I can instead get the upgrade to 5.4.0.3 to start?

Any help is much appreciated!

Re: Fatal error: Update to version is not complete. Please complete update to

r.mikes — Wed, 13 Dec 2017 08:17:24 GMT

Hi,

have you found any solution ?

I have the same problem. I can't patch from 5.4.0.3 to 5.4.0.4 after unsuccessful try to update to 5.4.0.11 .

Any other idea than recovery ?

Regards

Roman

Re: Fatal error: Update to version is not complete. Please complete update to

mikael.lahtela — Wed, 13 Dec 2017 17:42:55 GMT

Hi,

If you are doing an upgrade and it fails do not reboot the devices contact Cisco TAC.
Have seen this problem multiple times and sometimes it ends up with a corrupted DB and then you need to re-install everything from backup.

Contact Cisco TAC and see if they can help you.

br, Micke

P.S. I have learnt the hard way to read Firepower release notes very carefully, as it's not like in good old days just to install a new version.

Re: Fatal error: Update to version is not complete. Please complete update to

jhubel@midwave — Wed, 13 Dec 2017 17:57:00 GMT

No, I was not able to solve the problem. I ended up reimaging the sensor.

Re: Fatal error: Update to version is not complete. Please complete update to

raffaella_v — Mon, 12 Feb 2018 13:25:08 GMT

Anyone solved the problem ?

Is possible to solve the issue without re-image the module ?

Re: Fatal error: Update to version is not complete. Please complete update to

r.mikes — Thu, 01 Mar 2018 08:45:01 GMT

Hi Rafaella,

it seams re-imaging is the only solution.

Regards

Roman

Re: Fatal error: Update to version is not complete. Please complete update to

argrullo — Thu, 01 Mar 2018 13:25:45 GMT

Hello Team,

I had a couple of customer that had the similar error. I tried everything, from the earlier update, editing a couple of database entries and more, but at the end the only resolution was a reimage.

As someone mentioned, do not reboot, open a P1 or P2 SR.

If you do need to reimage, ensure to get a screenshot of all your device settings, so it makes the reimage/reconfiguration easier.

Re: Fatal error: Update to version is not complete. Please complete update to

Damon Kalajzich — Tue, 20 Mar 2018 10:48:38 GMT

Delete the upgrade lock file

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53425/?rfs=iqvred

its the .update_version_lock_file

Re: Fatal error: Update to version is not complete. Please complete update to

raffaella_v — Thu, 28 Feb 2019 14:34:30 GMT

Can you tell us the correct path for the .update_version_lock_file ?

Re: Fatal error: Update to version is not complete. Please complete update to

Marvin Rhoads — Thu, 28 Feb 2019 16:29:56 GMT

It should be in /var/log/sf/