FMC HA synchronisation issue. Please help

damode — Fri, 21 Feb 2020 17:44:13 GMT

I am getting the below issue on Primary FMC,

Degraded- Synchronization incomplete
( Database synchronization failed on the local Management Center , Database synchronization failed on the peer Management Center )

Primary FMC

Version - 6.2.3.6 (build 37)

Checked on FMC cli with manage_HADC.pl and got the following output

SYNC_ACTIVE: 1 at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 465, <STDIN> line 1.
Sybase state :  at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 663.
Check peer x.x.x.114... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.103... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.115... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.118... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.115... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.126.102... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.119... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.254.101... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.126.101... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.104... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.118... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.100... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.104... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.254.102... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.114... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.119... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Check peer x.x.x.103... at /usr/local/sf/lib/perl/5.10.1/SF/PeerManager/Peers.pm line 87.
Sybase state :   Sybase Mirror has problems on local device  Sybase Mirror has problems on remote device at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 756.
Sync status :Degraded - Unfinished synchronization at /usr/local/sf/lib/perl/5.10.1/SF/Synchronize.pm line 757.
STATUS:
Active HA DC: 1
HA_SYNC: NO_TASKS_HADC
LastFailover: Success, Wed Jan 30 03:36:11 2019
Sybase_State: 0
blocking: 0
connected: 1
degraded: 1
degraded_message: ARRAY(0xb961148)
mirroring: 1
peer_connected: 1
status: ARRAY(0xb9671c0)

Re: FMC HA synchronisation issue. Please help

nspasov — Tue, 03 Dec 2019 16:38:27 GMT

Hi there-

This will most likely require troubleshooting from Cisco TAC. However, here are a few things to:

Check both FMCs and see if you have any Firewalls/Sensors that are only registered on one of the FMCs but not both
You should plan on upgrading your deployment to a recommended (Gold Starred) release. At the moment, 6.4.0.4 is the latest recommended release. However, if you are not ready to move to 6.4.0.x then you should at least move to the latest patch/maintenance release for 6.2.3

Thank you for rating helpful posts!

Re: FMC HA synchronisation issue. Please help

alexander.2.bennett — Fri, 27 Aug 2021 13:23:25 GMT

We had a similar issue, and under guidance from Cisco TAC we were asked to CLI on to the secondary FMC and run 'manage_HADC.pl' and select option 6 (re-establish' mirror. This took about 10 minutes to complete but seemed to do the trick.

Re: FMC HA synchronisation issue. Please help

cgedwards — Fri, 04 Mar 2022 20:41:53 GMT

I have the same error as the original post and this fix did not work for me.

Re: FMC HA synchronisation issue. Please help

Herald Sison — Mon, 18 Jul 2022 05:42:53 GMT

HI sir, i have the same problem. what was the solution?

topic FMC HA synchronisation issue. Please help in Network Security

FMC HA synchronisation issue. Please help

Re: FMC HA synchronisation issue. Please help

Re: FMC HA synchronisation issue. Please help

Re: FMC HA synchronisation issue. Please help

Re: FMC HA synchronisation issue. Please help