topic Re: FMC integration with ticketing system in Network Security

FMC integration with ticketing system

mohamed.fawzy2012 — Fri, 21 Feb 2020 17:01:24 GMT

i have virtual FMC version 6.2.3 and managing two firepower sensor same version , i am asking if FMC support integration with ticketing system so any security intelligent events or intrusion events occurred it can send request to ticketing system to open incident request ?

Re: FMC integration with ticketing system

socratesp1980 — Mon, 08 Apr 2019 05:44:05 GMT

Policies --> Access Control --> Access Control --> Security inteligence

On the far right-hand side click on the Logging options close to the blacklist

Re: FMC integration with ticketing system

Marvin Rhoads — Mon, 08 Apr 2019 11:42:21 GMT

There's no direct integration supported.

As @socratesp1980 noted, you can log events externally but that's not the same as opening a ticket.

Re: FMC integration with ticketing system

mohamed.fawzy2012 — Mon, 08 Apr 2019 16:12:22 GMT

@Marvin Rhoads you are right i know how to log external but i need to integrate with 3rd party system so FMC can open ticket on 3rd party system once intelligent log occurred ,

i also need if API integration will help on this ?

Re: FMC integration with ticketing system

Marvin Rhoads — Fri, 12 Apr 2019 05:50:34 GMT

FMC does not have this capability to the best of my knowledge - whether or not you use an API level integration.