topic Ciscoworks not alerting when device go down. in Network Security

Ciscoworks not alerting when device go down.

Anthony O'Reilly — Fri, 21 Feb 2020 11:10:51 GMT

Hi,

Our Ciscoworks server is not alerting us when devices go down, high utilization etc...

Is looks like a service is down or one process has hung.

When I go into Alert and Event Sets, they do not show up.

CiscoWorks Common Services 3.1.1

Campus Manager 5.0.2

Cisco View 6.1.7

Device Fault Manager 3.0.3

Internetwork Performance Monitor 4.0.1

Integration Utility 1.7.1

RME 4.1.1

What service can I restart / stop to get our Alerts working again

Thanks

Anthony.

Re: Ciscoworks not alerting when device go down.

Joe Clarke — Tue, 23 Dec 2008 19:50:38 GMT

Please post the output of the pdshow command. Also, you might try upgrading to DFM 3.0.4. You may be seeing a bug where the devices go into a Learning state, and no longer generate events. This is fixed in 3.0.4.

Re: Ciscoworks not alerting when device go down.

Anthony O'Reilly — Mon, 05 Jan 2009 10:44:31 GMT

Hi,

I upgraded to DFM 3.0.4 and this still is not working.

I ran a net start and a pdshow on the Ciscowork server.

Is there anything else I can check for this.

Thanks

Anthony.

Re: Ciscoworks not alerting when device go down.

Anthony O'Reilly — Wed, 07 Jan 2009 09:33:09 GMT

Hi jclarke,

I upgraded to 3.0.4 and uploaded the pdshow, have you any ideas on this?

Thanks

Anthony.