topic Re: CSM password recovery in Network Security

CSM password recovery

network_moi — Fri, 21 Feb 2020 11:50:33 GMT

Hi all,

Can any one tell me the procedure to recover the system admin password on Cisco security manager and CSM Client.

We have the admin equivalent password created and this is working fine, but the system admin password is lost.

Please advice.

Raj

Re: CSM password recovery

Panos Kampanakis — Mon, 04 Jan 2010 18:17:50 GMT

Please run

C:\Program Files\CSCOpx\bin\resetpasswd.exe with the admin as an option.

I hope it helps.

PK

Re: CSM password recovery

network_moi — Tue, 05 Jan 2010 11:12:05 GMT

Hi,

Done but what will be new resetted password.

any doc to refer.

Thanks,

Raj

Re: CSM password recovery

Panos Kampanakis — Tue, 05 Jan 2010 14:50:00 GMT

Let me explain in more detail

1. Go to Command prompt.
2. stop CSM service by typing "net stop crmdmgtd"
3. go to Program files->CSCopx>bin> resetpasswd.exe -f admin 
4. Then it will prompt you to change the password for the admin user
5. After the change is made, start CSM services by "net start cmrdmgtd"

Here is a doc that explains it http://www.cisco.com/en/US/products/ps6498/products_tech_note09186a0080a337eb.shtml

I hope it is more clear now.

PK

Re: CSM password recovery

network_moi — Sun, 17 Jan 2010 10:53:22 GMT

Thank u very much.

Its done

Re: CSM password recovery

Panos Kampanakis — Mon, 18 Jan 2010 13:55:07 GMT

Glad it is fixed.