topic Re: Cisco Catalyst Canter GUI not reachable in Software-Defined Access (SD-Access)

Cisco Catalyst Canter GUI not reachable

m-salahudin — Tue, 05 Nov 2024 06:00:33 GMT

Hi,

I've recently installed DNAC on a Virtual machine with the all required resources, I've also enabled the internet access to get packages but still I'm not able access the GUI.

Kindly assist me on this

Re: Cisco Catalyst Canter GUI not reachable

Torbjørn — Tue, 05 Nov 2024 11:03:18 GMT

You will have to provide some more information for us to be able to assist you:

Did the install complete successfully? How long has your node been running since the first boot? Did you try to reboot it? Which version are you deploying?

Note that it takes quite a while for the UI to become available upon the first boot.

Re: Cisco Catalyst Canter GUI not reachable

m-salahudin — Tue, 05 Nov 2024 12:55:03 GMT

Hi @Torbjørn

1-Yes, installation has been completed

2-it's been more than 10 hours that our node is up after rebooting

3-yes I've tried to reboot but no luck

4-current version is 2.3.7.5

i have also attached the result of $ magctl appstack status

Re: Cisco Catalyst Canter GUI not reachable

Torbjørn — Tue, 05 Nov 2024 13:43:09 GMT

10 hours should be sufficient. Can you post the output of "maglev package status" and "magctl appstack status -f"?

Re: Cisco Catalyst Canter GUI not reachable

Shantha Kumar Selvaraj — Tue, 05 Nov 2024 14:01:56 GMT

well all services appear to be in pending state,no containers running.i guess this is the ova of dnac?

Re: Cisco Catalyst Canter GUI not reachable

m-salahudin — Wed, 06 Nov 2024 05:45:16 GMT

Hi @Shantha Kumar Selvaraj

Yeh, it's an OVA

Re: Cisco Catalyst Canter GUI not reachable

m-salahudin — Wed, 06 Nov 2024 07:21:37 GMT

Hi @Torbjørn,

I've attached both results below.

Re: Cisco Catalyst Canter GUI not reachable

Shantha Kumar Selvaraj — Wed, 06 Nov 2024 07:32:01 GMT

Hi @m-salahudin

as per your screenshot all services are down,i would suggest to open a TAC case

Re: Cisco Catalyst Canter GUI not reachable

Torbjørn — Wed, 06 Nov 2024 08:29:09 GMT

I suspect that there is no way to recover from the state of your current node without TAC. If this is a lab deployment without a service contract I would redeploy the node with a minimal config. It is also worth verifying the integrity of your OVA file against the file hashes on the download page before redeploying.

Make sure that the node runs uninterrupted after performing the install. I usually start deployment the evening before I actually need the node in my lab and just let it run through the night.