topic Re: DNA inaccessible in Software-Defined Access (SD-Access)

DNA inaccessible

mehdizrq — Tue, 25 Nov 2025 14:06:23 GMT

I have problem with DNA center I can't access " DNA " site inaccessible

Re: DNA inaccessible

mehdizrq — Tue, 25 Nov 2025 14:23:16 GMT

when I log int to dna for test : i had problem with maglev I cant run commands :

[Tuesday Nov 25 13:03:14 UTC] maglev@172.26.20.9 (maglev-master-172-26-20-9)
$ sudo maglev system_status
Unknown Command: sudo

[Tuesday Nov 25 13:03:27 UTC] maglev@172.26.20.9 (maglev-master-172-26-20-9)
$ maglev system_status
Unknown Command: maglev

[Tuesday Nov 25 13:03:34 UTC] maglev@172.26.20.9 (maglev-master-172-26-20-9)
$

Re: DNA inaccessible

mehdizrq — Tue, 25 Nov 2025 15:39:18 GMT

Re: DNA inaccessible

balaji.bandi — Wed, 26 Nov 2025 07:55:22 GMT

What version of CatC (or DNAC) do you need to use the correct command to work as expected?

Do you know if the CatC is installed and working?

`magctl`	Maglev Control: Used for monitoring and managing applications and services running within the Maglev platform (e.g., checking service status, application logs).
`maglev`	System Administration: Used for core system functions, infrastructure updates, and high-availability operations (e.g., node management, network configuration, updates, password resets).

New version of CatC - TAC locks shell

Re: DNA inaccessible

mehdizrq — Thu, 27 Nov 2025 09:51:41 GMT

DNA Center Software 2.3.7.7

waht I have to do th checks the services ?

I have to open a case ?

Re: DNA inaccessible

balaji.bandi — Thu, 27 Nov 2025 13:30:01 GMT

what is the issue here? If you need shell access, open a TAC case. 2.3.7.7 Shell access only by TAC.

waht I have to do th checks the services ?

what services ? use magctl to check ?

Re: DNA inaccessible

mehdizrq — Fri, 28 Nov 2025 09:50:57 GMT

DNA not accessible from LAN that that what I use CLI . I want to check the services before open a case with TACs or and restart them if one of them failed

could you give the commands to checks ?

Re: DNA inaccessible

Andrii Oliinyk — Fri, 28 Nov 2025 10:41:07 GMT

"magctl service status" will list all services & their state but unlikely it will give you something to do w/o TAC engineer.do u access DNAC via KVM-console from CIMC of appliance? Is it standalone node? you always can reboot appliance via CIMC. did you do this already?