topic Re: Call Manager 6.1.1 Fast Dials Service Gone in Unified Communications Infrastructure

Call Manager 6.1.1 Fast Dials Service Gone

akascarface — Tue, 19 Mar 2019 03:50:38 GMT

So I talked to TAC and they say that fast dials are not a service url anymore because they have been integrated right on the phone under Personal Address Book.

The issue is that my users live and die by fast dials. They have a service url button on the phone that they push then they push a number and done.

The new Personal Fast Dials isn't fast at all. It only displays 5 at a time and you have to confirm the call. My users are freaking out because the Service URL button no longer works after the upgrade. TAC gave me a workaround to set a url to the Personal Address book so I can set the Service URL button to look at that but then again it just takes you to the root of the Personal Address Book. Where they have to choose Personal Fast Dials etc. Does anyone know a url that will take you directly to fast dials in the Personal Address book like in 4.1?

Thanks guys

Re: Call Manager 6.1.1 Fast Dials Service Gone

smalkeric — Fri, 02 May 2008 18:57:41 GMT

try the information given in this bug:CSCee87869

Re: Call Manager 6.1.1 Fast Dials Service Gone

akascarface — Mon, 05 May 2008 16:39:25 GMT

This isnt exactly what I was looking for. This refrers to a 4.X bug. My issue is with 6.1

In 6.1 they made Fast Dials an integrated part of the directory on the phone The service URL button issue can be resolved by using this Service URL:

http://X.X.X.X:8080/ccmpd/pdCheckLogin.do?name=#DEVICENAME#

The url above puts you directly to the Personal Directory, but from there you still have to choose #2 and then the page only displays 5 fast dials at a time...etc.

What is disapointing is Cisco changed the way this service worked and it is now 2 to 3 times more cumbersome and harder to use.

In essence. There is nothing fast about "Fast Dials" anymore in 6.1

Re: Call Manager 6.1.1 Fast Dials Service Gone

mlitka — Mon, 05 May 2008 18:08:34 GMT

akascarface -

Thanks for the information. After your upgrade did you find any other end-user impacting changes that we should be aware of? I have been reviewing the Release Notes but haven't found much in the way of descriptions for end-user changes.

Apparently this is a big one for you. Sorry I wasn't able to help.

Thanks,

Mike

Re: Call Manager 6.1.1 Fast Dials Service Gone

akascarface — Mon, 05 May 2008 19:46:54 GMT

The only other changes user will notice when upgrading from 4.X to 5.X/6.X is all users passwords for the "ccmuser" page and service PINs for Extension Moblity will need to be changed to something of the Administrators choice durring install. If you guys are a heavy EM shop you should be prepared to tell all your users about that change and have your helpdesk be prepared to take calls regarding that day 1.

Re: Call Manager 6.1.1 Fast Dials Service Gone

ryhicks — Mon, 25 Aug 2008 13:30:50 GMT

You can save a few steps by doing this.

1. Create a phone service named pab

2. Use the following url http://:8080/ccmpd/pdCheckLogin.do?

3. Add the following service parameters (no default value)

- name

- pin

- userid

4. Go to the phone you would like to add the service to.

5. Go to related links -> Subscribe/Unsubscribe Services 6. Select the pab service you created -> next 7. In the name field enter the device description SEP then MAC (ex. SEP003123456789) 8. In the pin field enter the users pin 9. In the userid field enter users name 10. Click subscribe 11. Click Save 12. Reset the phone

Re: Call Manager 6.1.1 Fast Dials Service Gone

ryhicks — Mon, 25 Aug 2008 13:35:32 GMT

Step2 should be 2. Use the following url http://:8080/ccmpd/pdCheckLogin.do?

Re: Call Manager 6.1.1 Fast Dials Service Gone

arielroza — Mon, 25 Aug 2008 20:18:14 GMT

This worked great!

One more requests:

Do you have the URLs to access the Personal Address Book and the Fast Dials directly, without hitting the Personal Directory menu?

Regards,

Ariel

Re: Call Manager 6.1.1 Fast Dials Service Gone

agiaccone — Tue, 26 Aug 2008 12:58:38 GMT

here they are :

Personal Address Book

http://:8080/ccmpd/pabSearchPage.do

Fast Dials

http://:8080/ccmpd/pfdGetList.do

However without providing the sessionid assigned by the Personal Directory menu (that creates the cookie with your credentials) these links are useless, they simply throw a java exception.

If you have the sessionid you can use it appending the sid parameter, for example :

http://:8080/ccmpd/pabSearchPage.do?sid=DEB03E5344CEEC65D2014B5E26D0ECE9

HTH,

Alberto

Re: Call Manager 6.1.1 Fast Dials Service Gone

arielroza — Tue, 26 Aug 2008 16:54:06 GMT

Thanks!

Re: Call Manager 6.1.1 Fast Dials Service Gone

m.batts — Fri, 12 Sep 2008 13:14:16 GMT

Hi,

I'm trying to set this up.When i press the service name pab it goes to the Login screen.Should it also populate the fields and login automatically.

I know the service parameters can be quite fussy.Should name pin and userid all be in lower case.

cheers

mark

Re: Call Manager 6.1.1 Fast Dials Service Gone

Yorick Petey — Tue, 17 Mar 2009 17:58:57 GMT

Hi mark,

Did you find a solution to this?

I am also trying to configure automatic authentication providing parameters name/userid/pin in the service URL but I still gets the Login Page instead of the choice menu PAB/FastDial.

Thank you.

Yorick

Re: Call Manager 6.1.1 Fast Dials Service Gone

joeharb — Wed, 18 Mar 2009 13:29:13 GMT

Same issue here...anybody have any thoughts on why I would still get prompted even though I have the fields defined. I noticed a question about the case of the parameters...does anyone have a specific answer on this?

Thanks,

Joe

Re: Call Manager 6.1.1 Fast Dials Service Gone

agiaccone — Thu, 19 Mar 2009 10:27:00 GMT

I tried again the procedure :

in your browser set in the address field :

http://:8080/ccmpd/login.do?name=SEPXXXXXXXXX&userid=cucmuser&pin=123456

(with real values obviously)

The output should be an XML with the links to the PFA and PFB and logout, all with the session id set :

Cisco Personal Directory

Select CCM PD Application

Personal Address Book

http://:8080/ccmpd/pabSearchPage.do?sid=B9D015CC801306DD3C4153DB0F5743AE

Personal Fast Dials

http://:8080/ccmpd/pfdGetList.do?sid=B9D015CC801306DD3C4153DB0F5743AE

Log Out

http://:8080/ccmpd/pdLogoutPage.do?sid=B9D015CC801306DD3C4153DB0F5743AE

If so, subscribe the service like explained by ryhicks, just use the http://:8080/ccmpd/login.do instead of http://:8080/ccmpd/pdCheckLogin.do

This worked for me (CUCM 6.1)

HTH

Alberto

Re: Call Manager 6.1.1 Fast Dials Service Gone

Yorick Petey — Thu, 19 Mar 2009 11:26:41 GMT

Hi Alberto,

Thank you for your response. It's already what I tried without success.

I am using the last version 6.1.3.2000-3 and UserIDs contain @, because users are synchronized from AD-userPrincipalName... maybe it complicates.

When I call the URL, I get this page:.

Cisco PD Error

PD Error Message

Error in Authentication

Exit

SoftKey:Exit

Probably because the SID is missing...

Re: Call Manager 6.1.1 Fast Dials Service Gone

Yorick Petey — Thu, 19 Mar 2009 11:27:53 GMT

(double post)

Re: Call Manager 6.1.1 Fast Dials Service Gone

joeharb — Thu, 19 Mar 2009 12:57:02 GMT

I am getting this same response and I have no @ in the username.....

Re: Call Manager 6.1.1 Fast Dials Service Gone

Yorick Petey — Thu, 19 Mar 2009 13:01:09 GMT

Which version of CUCM do you have?

Re: Call Manager 6.1.1 Fast Dials Service Gone

joeharb — Thu, 19 Mar 2009 15:39:12 GMT

We are using version 7.0.11000-2.

Thanks,

Joe

Re: Call Manager 6.1.1 Fast Dials Service Gone

joeharb — Thu, 19 Mar 2009 17:34:41 GMT

Found a fix: Check BUG CSCsl95467...

Service works fine for the PAB.

Thanks for all the help.

Joe