topic You were right about active in Unified Communications Infrastructure

Cisco Agent Desktop user forgot password

Anthony Hood — Tue, 19 Mar 2019 19:11:49 GMT

Hello, i am relatively new to the cisco systems. I have a user that on the cisco desktop agent forgot their password, where can i reset this? I am pretty sure they are inputting the wrong password but i do not see anywhere i can actually reset or change it. I urgently need help with this.

It depends. Is your CUCM

Brandon Buffin — Tue, 07 Mar 2017 21:21:29 GMT

It depends. Is your CUCM integrated with Active Directory? If so, this will be the user's AD password and you can reset there. If not, you can reset in CUCM admin > user management > end user.

Brandon

You were right about active

Anthony Hood — Wed, 08 Mar 2017 14:11:24 GMT

You were right about active directory! Thank you for the help.